Caroline Lapertosa Email and Phone Number

Gestion de l’agenda, réponse téléphonique/mail, accueil des patients, rédaction des rapports de consultation du Centre de Neurologie comprenant 3 neurologues

Support for 400 people at hardware and software level• Management of IT equipment, users laptops installation, stock management, mobile telephony, VPN, rights management, procedures writing

Management of the cardiology office• Pose of Holter and MAPA, pacemaker/defibrillator interrogation, ECG, assistance for subcutaneous holter implantation and for contrast or microbubbles echocardiography• Organization of interventions, blood tests and other medical examinations• Management of the agenda, telephone/email replies, reception of patients, drafting of consultation reports• Invoicing and receivables• IT support

Development of intranet sites for all of Switzerland and support for the internet banking platform• Development of all the intranet sites for the various departments of the bank• Handling calls and solving internet banking problems

Support for 450 people at the hardware and software level (level 1 and 2) :• Installing workstations for new employees, preparing and supporting Blackberry, solving problems on AS400 and Windows, unblocking emails, installing banking software, updating inventory• Telephone center programming and video conference support

On-site support for around 200 people at the hardware and software level :• Network printers setup and installation• Setup of laptops on loan for travels

On-site support for around 350 people at the hardware and software level :• Ensure coordination between users and IT services, as well as regional coordination for the deployment of hardware or software projects, training of « junior staff » and apprentices• Installing and supporting PDAs, cell phones, PCs, RAS and VPN support, resolving minor network issues, installing, configuring and maintaining printers• Hardware and software user training, responsible for training on Lotus… Show more On-site support for around 350 people at the hardware and software level :• Ensure coordination between users and IT services, as well as regional coordination for the deployment of hardware or software projects, training of « junior staff » and apprentices• Installing and supporting PDAs, cell phones, PCs, RAS and VPN support, resolving minor network issues, installing, configuring and maintaining printers• Hardware and software user training, responsible for training on Lotus Notes, RAS, PDAs, etc., documentation of solutions and procedures, maintenance of the inventory database• In charge of applying modifications and changes to all intranet and extranet sites and development of micro-sites Show less