Caroline Lemke Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

- Builds relationships with Practice Group Leaders, department Champions, and various other stakeholders, establishing strong lines of communication and support.- Collaborates with VP to support Practice Group Leaders and Account Executives on corporate initiatives; following up on outstanding action items; and enforcing accountability for commitments and deadlines.- Collaborates in strategy development and implementation to launch and scale Practice Groups; translate executive strategy into departmental action plans; analyze operations; and identify and act on opportunities to implement lean initiatives.- Establishes cadence and structure of internal updates and communication.- Identifies opportunities to scale projects and better collaborate between departments.- Develops templates for Practice Group development process.

Vancouver, British Columbia, Canada

- Efficiently manages the Vice President's schedule, coordinating meetings, conferences, teleconferences, and travel arrangements.- Takes charge of end-to-end travel logistics, including booking flights, hotels, and necessary transportation.- Attends managers' meetings, recording minutes and ensuring follow-ups on Vice President's and Directors' action items.- Prepares comprehensive business materials, including research, content, and electronic presentations.- Drafts, formats, and proofreads confidential correspondence, briefing materials, presentations, proposals, business plans, and various reports.- Organizes and prioritizes the Vice President's workflows, files, tasks, and deliverables.- Provides executive administrative support to department Directors under the guidance of the Vice President.- Maintains up-to-date meeting notes, organize tasks, workspace, and boards, and monitors progress towards OKR completion.- Coordinates team-building events.- Utilizes Excel to work on various reports as instructed.- Assists Directors in their initiatives and drafts departmental emails.- Creates tutorials for departmental platforms and tools.

Vancouver, British Columbia, Canada

- Coordinates meetings with insurers to keep the team updated.- Develop, maintain, and update the insurers' market registry.- Canvas industry news and updates on Product Lines to share with the team.- Undertakes benchmarking projects.- Develops and updates regulatory disclosures and consents.- Creates tutorials for various departmental platforms and tools.- Creates systems for collecting and filing insurer applications.- Develops and maintains processes to keep the team up-to-date with insurer appetites.- Coordinates events.- Creates application forms for in-house insurance programs.- Compiles audit information.- Reviews Team Time Sheets.

Vancouver, British Columbia, Canada

- Managed office operations, including maintaining and acquiring supplies and equipment, handling mail and deliveries, and ensuring a clean and organized workspace.- Utilized excellent organizational skills to ensure that files and records are accurate, up-to-date, and easily accessible.- Implemented and monitored programs as directed by management and see the programs through to completion.- Served as the Health and Safety representative, ensuring that health and safety policies are up to date, personnel are trained, and the workplace is free of hazards. Certified as a First Aid attendant.- Managed minute books, corporate annual reports, and the corporate organization chart.- Managed filing of property tax, empty home tax, and other related tax declarations for all the properties.- Managed property insurance renewals by keeping track of policy renewal dates, reviewing policy coverage, researching and obtaining quotes from various brokers, and analyzing and comparing to assist executive decisions.- Managed corporate vehicles licensing, insurance, leasing, and prepare reports for the executive team.- In charge of the administrative budget by estimating income and expenses, creating a spending plan, tracking actual spending and comparing it to the plan.- After identifying areas for improvement, developed a comprehensive engagement plan for the company aiming to enhance employee satisfaction, promote teamwork, increase productivity, and foster collaboration among team members.- Coordinated company corporate events, team group gatherings, and employee birthdays.

Canadá

- Responded to over 30 customer inquiries and complaints daily, demonstrating exceptional care and efficiency.- Took ownership of cases in a proactive approach, ensuring prompt resolution of inquiries.- Critically analyzed problems to ensure customer satisfaction and identify areas for improvement.- Guided users and customers in navigating the partners' platform and application, ensuring their comfort in accessing features such as the Help Centre and FAQs.- Supported the team in training and coaching new hires, contributing to their successful onboarding.- Recognized for consistent performance, ranking among the top 25 representatives out of a team of over 200.

Toronto, Ontário, Canadá

- Supervised a team of 8 employees, providing guidance and support to ensure smooth operations.- Scheduled and assigned tasks to team members, optimizing productivity and efficiency.- Proactively addressed customer complaints, ensuring prompt resolution and customer satisfaction.- Assisted in the hiring and training of new employees, contributing to the development of a skilled and cohesive team.- Assisted management in payroll preparation, ensuring accurate and timely compensation for employees.

São Paulo E Região, Brasil

- Cultivated and maintained relationships with corporate clients, fostering opportunities to increase sales and renew existing contracts.- Collaborated closely with the operations team to develop strategies that aligned with customer needs.- Conducted negotiations with prospects, ensuring profitable outcomes.- Provided prospective clients with tailored services that effectively addressed their specific needs.

Brasil

- Managed 70 corporate key clients accounts across Brazil, establishing relationships with executives and stakeholders.- Achieved 90% of book of business retention.- Educated and updated clients on procedural, policy compliance, and regulatory changes that impacted workflow, pricing, and service.- Maintained accurate client information in the CRM system.- Demonstrated the ability to work remotely with minimal supervision, effectively managing time to accommodate travel and associated scheduling.

Brasil

- Surpassed sales targets by an impressive 12%, demonstrating exceptional performance.- Managed inbound calls, effectively addressing customer inquiries, providing suitable solutions, and diligently following up to ensure customer satisfaction and issue resolution.- Conducted outbound calls to prospect potential clients within the existing portfolio, effectively expanding the customer base.- Maintained meticulous records of customer interactions, accurately processed customer accounts, and efficiently archived relevant documents.- Prepared detailed sales reports, providing valuable insights to the sales team and management.- Skillfully prepared and submitted sales contracts, ensuring accuracy and compliance with company policies and procedures.

São Paulo, Brasil

- Developed a distinct and captivating brand that resonated with the target market.- Designed and meticulously handcrafted a wide range of exclusive jewelry pieces, showcasing creativity, and exceptional craftsmanship.- Managed the entire product lifecycle, from sourcing materials to production, ensuring high-quality standards and timely delivery.- Implemented effective marketing strategies to promote the brand, including social media campaigns, collaborations, and participation in relevant events.- Oversaw the online presence of the brand, managing the e-commerce platform.- Handled customer inquiries and provided personalized assistance through various channels, such as phone, and email, ensuring a positive and engaging customer experience.- Conducted market research and competitor analysis to identify trends, assess customer preferences, and refine product offerings accordingly.- Negotiated pricing, managed inventory, and ensured the availability of materials needed for production.- Implemented administrative processes and systems, including managing financial records, tracking expenses, and overseeing budgeting and invoicing.- Maintained accurate records of inventory, sales, and customer information, utilizing efficient data management systems.- Coordinated with shipping carriers to ensure timely and secure delivery of orders to customers.- Implemented effective organizational and time management strategies to optimize productivity and meet deadlines.

Brasil

- Demonstrated proactive initiative by providing valuable assistance to Account Managers in an administrative sales assistant role, showcasing initial customer service skills and eventually transitioning into the company's first Customer Relationship Analyst position.- Successfully achieved a notable increase in customer satisfaction, delivering exceptional service and fostering strong relationships with clients.- Acknowledged customer issues promptly and efficiently resolved their problems, ensuring their needs were met and their concerns were addressed effectively.- Collaborated closely with the Marketing and Sales Department to plan, develop, and implement the organization's first Customer Satisfaction Survey, gathering valuable feedback and insights to drive continuous improvement.- Played a key role in supporting the department's sales initiative, contributing to the enhancement of the company's revenue through effective customer relationship management and sales strategies.

São Paulo E Região, Brasil

- Answered calls and emails, being customers' first point of contact.- Assembled and analyzed documentation of potential clients.- Filled in business proposals and purchase orders.- Controlled and acquired office supplies generating savings for the company.- Budgeted and provided accommodation, transportation, and everything necessary for managers' travels.- Organized meetings and events, providing catering, testing and installing audio and video equipment.- Assisted managers in organizing schedules and making appointments.- Prepared the meeting minutes and agenda.- Created files organization pattern.

Diploma Of Education, Office Administration

Commercial Management, Administração De Empresas