Caroline Long Email and Phone Number

• Providing specialised support to Independent Unfranchise Owners (Distributors), resolving issues related to company policies, commission structures, and shipping logistics • Manage accounts for 87 Independent UnFranchise Owners ensuring accurate records and timely support• Build strong relationships with UnFranchise Owners through personalised support, fostering loyalty, engagement, and retention • Collaborate with U.S. team and Merchants to resolve issues efficiently • Using… Show more • Providing specialised support to Independent Unfranchise Owners (Distributors), resolving issues related to company policies, commission structures, and shipping logistics • Manage accounts for 87 Independent UnFranchise Owners ensuring accurate records and timely support• Build strong relationships with UnFranchise Owners through personalised support, fostering loyalty, engagement, and retention • Collaborate with U.S. team and Merchants to resolve issues efficiently • Using internal CRM systems and software platforms including DMC (Distributor Management Centre), Fullstory, and JIRA• Address Distributor feedback and product reviews, driving improvement in service quality • Create and manage content for weekly UnFranchise Newsletters and Info emails, enhancing communication and engagement• Localise and update Unfranchise Training Documentation for diverse audiences, improving clarity and training effectiveness• Manage content for Instagram, Facebook, and YouTube, promoting events, products, and business initiatives • Coordinate the planning and execution of small events each month• Curate Partner Store vouchers from affiliate networks to feature as monthly Hot Deals on SHOP.COM • Merchandise and create product modules for our Distributor back office (Bespoke Independent Program)• Performing warehouse inventory control and audits to ensure accuracy• Process and fulfil orders promptly and efficiently Show less

• Processed and managed orders for all UK Trade Clients via written and phone communications, ensuring accuracy and timely fulfilment• Oversaw key accounts, facilitating commerce connections, invoicing orders, and addressing inquiries effectively • Resolved telephone inquiries from trade and public, addressing issues related to faulty or out of stock items ensuring prompt resolutions• Coordinated with stock control, warehousing, and distribution to ensure accurate provisions before… Show more • Processed and managed orders for all UK Trade Clients via written and phone communications, ensuring accuracy and timely fulfilment• Oversaw key accounts, facilitating commerce connections, invoicing orders, and addressing inquiries effectively • Resolved telephone inquiries from trade and public, addressing issues related to faulty or out of stock items ensuring prompt resolutions• Coordinated with stock control, warehousing, and distribution to ensure accurate provisions before dispatch and managed credit notes and collection of returned, damaged or lost goods• Curated samples and alternative materials tailored to client requirements, consulting daily to provide product information, follow-ups, and reorder support• Prepared Pro-Forma invoices and reconciled invoice discrepancies with the accounts team, ensuring financial accuracy Show less

• Operated the EGX-350 engraving machine for creating personalised silver jewellery and candle labels• Monitored and managed weekly stock levels to meet sales targets, offering product guidance to stores to optimise inventory performance• Supported the buying process by coordinating with domestic suppliers, scheduling deliveries, and meetings, to ensure timely procurement• Conducted daily website assessments, optimising product displays in the personalised category and performing… Show more • Operated the EGX-350 engraving machine for creating personalised silver jewellery and candle labels• Monitored and managed weekly stock levels to meet sales targets, offering product guidance to stores to optimise inventory performance• Supported the buying process by coordinating with domestic suppliers, scheduling deliveries, and meetings, to ensure timely procurement• Conducted daily website assessments, optimising product displays in the personalised category and performing competitor analysis to identify trends and improve merchandising strategies Show less

• Ensured strict adherence to sampling standards and conducted thorough inspections of incoming goods to maintain quality• Communicated all product specification assessments to appropriate departments, facilitating timely adjustments • Investigated customer complaints through detailed inspections, collaborating with the buying team to remove faulty products and improve quality control

• Managed fulfilment of high-volume web orders, ensuring compliance with company standards• Oversaw inter-branch transfer requests to maintain accurate store inventory• Performed administrative tasks, including copying, filing, database management, and document organisation for the company intranet• Used internal systems and software platforms such as Futura, PeopleVox, Magento, and Blubolt• Participated in company stock-takes• Led the training and development of new team… Show more • Managed fulfilment of high-volume web orders, ensuring compliance with company standards• Oversaw inter-branch transfer requests to maintain accurate store inventory• Performed administrative tasks, including copying, filing, database management, and document organisation for the company intranet• Used internal systems and software platforms such as Futura, PeopleVox, Magento, and Blubolt• Participated in company stock-takes• Led the training and development of new team members Show less

• Working towards individual & group sales targets• Supporting control and management of stock in line with management directions, through replenishing products on the shop floor paying attention to size ratios and product presentation • Assisting with customers with queries and exchanges• Closing down of the shop floor • Daily cash up of all tills

• Technical Advisor• Sales Clerk • Stock Take• Cashing up of tills

• Collaborating with colleagues across departments to optimise customer service/sales• Sales Clerk• Merchandising of stock floor• Stock Take

• Sales Clerk• Stock Take