Customer Account Manager
CurrentBeing the main communication hub between the customer and the Area Managers who run the different regions. My job is to ensure that all Managers are aware of the different issues occurring on their sites and to ensure that they deliver a satisfactory outcome to the customer within a defined timescale and offering full support to enable them to achieve this. The job relies on excellent communication skills and the ability to be very organised and to be able to deal with many different issues at any given time. Building and maintaining relationships with customers with a high focus on service delivery providing excellent customer service and support to field colleagues for continual customer focus. Accurately reporting, interpreting and analysing all relevant business information and customer feedback. Managing issues and escalation process, ensuring effective and timely resolutions are achieved at all times.
