Caroline Mallya Email & Phone Number

Tanzania

Enhancing client profitability and relationships with Small and Medium Business clients through proactive engagement, including face-to-face meetings and tailored solutions. Understanding clients' business cycles and financial goals, leveraging product specialists for holistic solutions, and expanding business opportunities through effective referral management. Developing Customer Relationship Management plans, providing customer support, ensuring compliance with KYC, AML, and Financial Sanctions policies, and mitigating risks through loan application reviews and transaction monitoring. Stay updated on industry developments, manage credit files, address loan issues promptly, and maintain proactive cross-departmental communication and collaboration, contributing to the overall performance of cross-functional teams.

Dar Es Salaam, Tanzania

Managing client-agency communications and ensuring the successful delivery of agency solutions to meet customer needs. Coordinating client assignments such as creating monthly social media calendars and reports, collaborating with creative teams on event logos and posters, attending and overseeing client events, and managing media payments. General office administration tasks like document filing, maintaining office supplies, office upkeep, and managing vendor agreements. Basic financial management duties, including preparing and processing payments, ensuring accurate documentation, and handling travel advances and claims, are also part of the job.

Dar Es Salaam, Tanzania

Overseeing all the administrative operations of the company, entailing: coordinating with the Director of Finance & Administration to manage cheque books, write cheques, ensure timely deposits, prepare invoices, and collect monthly bank statements; handling and managing company petty cash funds, including performing regular reconciliations to ensure accuracy and completeness; arranging meetings and appointments, providing reminders as necessary, and performing clerical duties such as taking meeting minutes, accurately entering notes, and distributing documents; and creating purchase orders, monitoring office supply levels, anticipating needed supplies, and verifying receipts of supplies.

Kilimanjaro, Tanzania

Recorded and summarized monthly payments made by the entity; verified and accurately recorded the details of fund members; compiled monthly reports on the status of fund members; participated in calculating penalties for non-compliant employers; provided excellent customer care; and regularly followed up on the complaints register to check for the due dates of members' complaints and communicate with the customer care manager for complaints that were overdue.

Kilimanjaro, Tanzania

Assisted in all the administrative operations of the company, entailing: oversaw and directed daily administrative processes and procedures for the company, ensuring company policies are aligned with business objectives; tracked and maintained operational data; built strong relationships with stakeholders, including clients, vendors, and internal teams, to ensure seamless communication and collaboration; and continuously evaluated and refined processes to optimize productivity and achieve operational excellence.

Master Of Business Administration - Mba, General

Bachelor Of Commerce - Bcom, Finance

Activities and Societies: 2020 – Dar es Salaam, Tanzania Finance Association Career Couching Event Career planning development.

Advanced Certificate Of Secondary Education

Certificate Of Secondary Education