Develop exceptional customer service skills with a focus on promptly serving guests. Operate as a team in a high-pressure, fast-paced work environment, particularly during high-volume hours.

Effectively apply relevant theoretical counseling techniques such as Solution-Focused Brief Therapy, Reality Therapy and the WDEP Model, and utilization of behavior charts to a diverse student body. Collaborate weekly with site supervisor, special education professionals, and school administrators to tailor services to meet the specific needs of each student. Confidently lead classroom lessons to class sizes of 18-25 students on topics such as conflict resolution, anger management, and choices and consequences. Provide individual and group therapy to students ages 7-10 with varying presenting problems such as autism, anger management challenges, trauma-induced behavioral issues, and grief.

Met individually with emotionally and academically struggling students in order to address and solve problems without interrupting the instructor or the class. Developed comfortable and engaging relationships with each student to promote a nurturing learning environment. Evaluated each student’s learning abilities and formulated responses to best suit the student’s needs. Collaborated with team members to successfully monitor and maintain each student’s safety. Patiently approached aggravated and unpredictable students to deescalate situations.

Writing Internship consisting of staff interviewing, monthly newsletter submissions, monthly blog posts, conducting website analyses, and brainstorming creative social media posts.