Caroline Mccafferty

Caroline Mccafferty Email and Phone Number

Global Talent Lead, Global Talent and Learning Solutions @ Iron Mountain
Edinburgh, Scotland, GB
Caroline Mccafferty's Location
Greater Edinburgh Area, United Kingdom, United Kingdom
Caroline Mccafferty's Contact Details

Caroline Mccafferty work email

Caroline Mccafferty personal email

n/a

Caroline Mccafferty phone numbers

About Caroline Mccafferty

I am a self-motivated, ambitious & enthusiastic Leader with a firm people development ethos. I am a strong driver of change and am passionate about creating an inclusive culture for my team to thrive in. Through collaborative leadership, I proactively partner with other business leaders to identify and develop improvement opportunities for our teams.

Caroline Mccafferty's Current Company Details
Iron Mountain

Iron Mountain

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Global Talent Lead, Global Talent and Learning Solutions
Edinburgh, Scotland, GB
Website:
ironmountain.com
Employees:
22275
Caroline Mccafferty Work Experience Details
  • Iron Mountain
    Global Talent Lead, Global Talent And Learning Solutions
    Iron Mountain
    Edinburgh, Scotland, Gb
    View
  • Iron Mountain
    Global Talent Lead, Global Talent & Learning Solutions
    Iron Mountain Jan 2023 - Present
    Boston, Massachusetts, Us
    Responsible for the creation, execution, management and tracking of Global Talent programs to help grow, engage and retain our talent.
    View
  • Iron Mountain
    Head Of Customer Care Emea
    Iron Mountain Nov 2021 - Jan 2023
    Boston, Massachusetts, Us
    View
  • Iron Mountain
    Head Of Customer Care Northern Europe
    Iron Mountain Sep 2021 - Dec 2021
    Boston, Massachusetts, Us
    View
  • Iron Mountain
    Head Of Customer Care Ukin
    Iron Mountain Dec 2020 - Sep 2021
    Boston, Massachusetts, Us
    Drive business strategy to deliver end to end customer experience for our customers across the UK, Ireland & Nordics. My key areas of focus are:- Talent Development- Performance Management - Contact Centre resource management including utilisation of the Erlang model & resource scheduling - Continuous Improvement Coaching- Using Productivity and Efficiency tools to drive performance- Target to achieve a best in class Customer Service- Implement consistent processes & procedures across all country teams to ensure a seamless customer journeyResponsibility for all Customer Care functions within the region including:‒ Multi-channel customer contact (voice, email, chat and self-service) servicing customers’ requests ‒ New & Renewal Contracts ‒ Customer Complaints‒ Customer Retention ‒ Customer Facing Technology‒ Dedicated customer support
    View
  • Iron Mountain
    Customer Care Manager
    Iron Mountain Jun 2011 - Dec 2020
    Boston, Massachusetts, Us
    Overall responsibility for the Iron Mountain Customer Care teams across the UK & IrelandMain focus areas:- People Development- Performance Management - Contact Centre resource management including utilisation of the Erlang model & resource scheduling - Continuous Improvement Coaching- Using Productivity and Efficiency tools to drive performance- Target to achieve a best in class Customer Service
    View
  • Iron Mountain
    Customer Service Team Leader
    Iron Mountain Mar 2008 - Jun 2011
    Boston, Massachusetts, Us
    Responsibilty for various teams within the Customer Service department of up to 17 people.Primary focus on people development and performance management.
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  • Iron Mountain
    Customer Service Representative
    Iron Mountain Nov 2004 - Feb 2008
    Boston, Massachusetts, Us
    View

Caroline Mccafferty Skills

Performance Management Customer Service Management Team Leadership Customer Experience Customer Service Coaching Process Improvement Team Management Customer Satisfaction Salesforce.com Customer Retention Call Centers Crm Outsourcing Account Management Operations Management Service Delivery Management Leadership Business Process Improvement Solution Selling Change Management Strategy Sales Process Business Development Business Analysis B2b Saas Sales Operations Cross Functional Team Leadership Customer Relationship Management

Frequently Asked Questions about Caroline Mccafferty

What company does Caroline Mccafferty work for?

Caroline Mccafferty works for Iron Mountain

What is Caroline Mccafferty's role at the current company?

Caroline Mccafferty's current role is Global Talent Lead, Global Talent and Learning Solutions.

What is Caroline Mccafferty's email address?

Caroline Mccafferty's email address is ca****@****ain.com

What is Caroline Mccafferty's direct phone number?

Caroline Mccafferty's direct phone number is 44 01506 44*****

What skills is Caroline Mccafferty known for?

Caroline Mccafferty has skills like Performance Management, Customer Service Management, Team Leadership, Customer Experience, Customer Service, Coaching, Process Improvement, Team Management, Customer Satisfaction, Salesforce.com, Customer Retention, Call Centers.

Who are Caroline Mccafferty's colleagues?

Caroline Mccafferty's colleagues are Christina Stone, Jeremy Lopresti, Marcus Jacob, Ewelina Stolarek, Игор Манић, Didi Riswandi, Jon Houghton.

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