• Collaborate across organizations (Development, Operations, Support) building relationships with a strategic mind on how to on-board talent/ideas to achieve Organization’s goals delivering scalable solutions and overachieving data-driven KPIs providing a stronger decision support environment to market solutions to accelerate our customers' success in using The Cloud.• Articulate complete concepts/ideas in a persuasive easy to understand way based on most salient points for the targeted audience by communicating for impact.• Responsible to set goals, report on execution, up-level metrics, advertise on success stories bringing attention to risks or emergency requests that could use Executive intervention early in the process.• Set direction/execution while leading and managing teams of different disciplines delivering results in a timely manner by identifying the challenges to overcome setting a Vision and Direction, enhancing productivity and quality standards, identifying trends and implementing change to impact the Organization and the end-customer satisfaction and loyalty.• Point of Contact for the Governance Board, who is responsible for future Vision and changes in strategic or tactic directions, proposing Benefits Management Strategies maintaining, monitoring and reporting on the Benefits Realization Plan and looking for opportunities to optimize them.• Adopt to different perspectives, respond to change strategically, creating the conditions in which the team feels comfortable and capable of working through a solution in response to ambiguity fostering creativity, measuring risk taking actions always demonstrating resilience in driving change during times of uncertainty.• Partner closely with Senior Executive Leadership Engineering teams to ensure Technical Program Management alignment with product priorities, forecasting resourcing requirements and constraints.• Excellent communication skills at Senior/Executive VP levels, as well as the team-level.

• Responsible for providing Leadership expertise using Agile to identify, plan, develop and deliver new processes that align to the Organization’s strategic goals. • Contribute effectively to quarterly based Objectives and Key Results (OKRs) executing the most critical practices of DevSecOps. • Provide solution strategies to translate OKRs progress to Executive Leadership by mentoring, motivating, inspiring and empowering my co-workers so they can be successful. • Key team player for Fiscal Management Organization overseeing and guiding the fiscal health of SaaS Engineering working in partnership with Finance, providing timely and accurate data analysis and financial reporting for SaaS Engineering Executive Leadership. • Manage the development and implementation process of a specific company product involving departmental and cross functional teams focused on the delivery of new or existing products. • Plan and direct schedules and monitor budget/spending by monitoring the project from initiation through delivery. • Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. • Assign and monitor work of systems analysis and program staff, providing technical support and direction. • Be easily adaptable as work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.• Build a healthy, scalable and growth-oriented Technical Project Manager (TPM) organization across multiple locations.• Influence and lead other TPM groups to streamline processes, simplify execution, manage goals, release on time, bring tooling efficiencies and help teams in execution of Organization’s broader goals.

• Responsible to provide leadership expertise in Agile to identify, plan and deliver projects and initiatives that align to Product Development’s strategic goals. • Responsible for the execution and delivery of complex Cloud native Programs following project management process and methodology and by having excellent project management skills being able to monitor projects from initiation through delivery providing requisite status reporting to various Executive-level Stakeholders.• Responsible to evolve, enhance and develop existing business processes, policies and procedures understanding the impacts of initiatives including excellent analytical and problem-solving skills as well as excellent written and oral communication skills as well as presentation skills. • Responsible for managing large scale Cloud technical projects and its rapidly changing requirements by tolerating ambiguity while maintaining focus on project delivery with limited oversight. • Responsible for planning and directing schedules, requesting and monitoring available resources within a dynamic environment as well as driving activity at all levels of the company. • Responsible for organizing interdepartmental and cross department activities to ensure completion of projects on schedule and within budget constraints. • Have the ability to build inter-personal networks and to work effectively in small and large groups by demonstrating excellent people management skills as well as having proven track record of mentoring and coaching team members in leading by example. • Responsible for managing groups supporting the various layers of the Cloud software technology stacks (Cloud SaaS applications, environment provisioning, change and incident management coordination, etc.) and Cloud hardware (network, storage, server, backup, operating system).

• Responsible for the overall on-time, on-budget delivery of large, complex global software development. • Responsible for developing integrated program management plans, managing deadlines and dependencies across initiatives, and coordination of project team activities. • Responsible for defining and approving deliverables and milestones. • Responsible for setting and controlling scope. • Responsible for communicating status to client management and stakeholders.• Responsible for project skill requirements working with resource deployment managers to identify appropriate resources and manage their integration into the team. • Responsible for project financial management. • Responsible for pursuing new contract opportunities with existing clients to drive incremental signings and revenue. • Responsible for project risk management. • Responsible for managing multiple full-lifecycle engagements with 15+ full-time project team members across the country, as well as globally.

• Responsible for providing contract negotiation while observing and enforcing pertinent contractual rules.• Responsible for being a contractual focal point between peers. • Responsible for reviewing contractual agreements between IBM and American Express, identifying business and contractual risks as well as mitigating same through the development of required terms and conditions appropriate for said documents.

• Nominated “One in a million employee” by colleagues in recognition and appreciation for outstanding services. • Led specific QA tasks while simultaneously managed projects of various sizes through Initiation, Planning, Execution, Control and Closure. • Estimated, creating timelines and schedules based on project scope, while managed resources allocation and executed test strategies for software deliveries ensuring deliverables are on time, on budget and of suitable quality to mitigate risk for all projects and milestone releases. • Understood cultural differences working with clients and partners from Japan, Holland, Mexico and United States. • Enhanced QA processes and procedures by identifying new methodologies and opportunities in order to provide metrics and measurements for assessing product quality and customer satisfaction. • Team developer while mentored and led junior members to ensure they developed detailed test plans improving testing efficiency, appropriate product functionality and reliability.

• Top 3 in reporting and documenting most valid and important defects in a clear and concise manner to minimize management overhead. • Worked closely with engineering team in developing and maintaining comprehensive test matrixes, which are used throughout internal departments to assure business applications functional and system specifications. • Prioritized efficiently and effectively potential issues in a timely manner, sufficiently ahead of deadlines understanding the importance of software development process. • Researched complex problems in order to reveal their source, recreating the problem and making recommendations to improve its quality and/or developing workable solutions important to real world. • Only member, in a 120-person department, responsible for testing software and applications on all Windows and Macintosh platforms for localization of Portuguese vernacular and linguistic correctness of its content as well as reporting any glitches or problems encountered to engineering team in order to ensure high quality software is released. • Created and maintained test plans and test files as well as implemented new processes from which localization as a whole could benefit.