Caroline Mirabal Email & Phone Number

Piscataway Township, Nj, Us

Florida, United States

Processes and bills completed service invoicesOrders parts as necessary and schedules return service callsQuotes the customers on repairs as neededKeeps customers updated on service calls through multiple websites and other toolsProvides maximum customer service, accurate communication, and courtesy to all co-workers, management and customers

Broward County, Florida, United States

Directed a $1.5 million restaurant operations with up to 38 employees and 5 managers, overseeing sales, daily and weekly KPI’s, payroll, new hire paperwork and training, inventory and employee coaching.Increased sales by 17% and controlled costs to equally deliver optimum business results.Coordinated complex scheduling calendars to ensure operations were compliant with corporate policies.Improved the serving time by 5% and optimized the customer satisfaction factor (SMG) by 10%.Exceeded customer satisfaction through a customer-first' mindset while thrived in fast-paced environments.Achieve company objectives in sales, service, quality, the appearance of facility, sanitation, and cleanliness through training of employees and by creating a positive and productive working environment.Motivated and inspired team members by hands-on leadership and modeled servant guidance.

Miami, Florida, United States

Guided and motivated a team of 40 dynamic and energetic employees.Boosted sales by 5% within the 1st 6 months and increased guest check averages and drove guest counts.Achieved the labor KPI goal by 100% consistently.Managed schedules, organized functions, and oversaw a $ 1.65 million restaurant operations. Hired, trained, and on-boarded over 15 new employees, that expedited staff assimilation by 20%.Reduced labor cost from 25.98% to 23.52% by creating new scheduling procedures.

Miami Metropolitan Area

Assist the general manager in organizing, planning and implementing a strategy. Challenge, motivate, encourage, and provide constructive guidance to the staffControlled payroll hours to ensure all 26 employees were compensated correctly.Overhauled administrative operationsMentored, hired, trained, and coached 10+ new hire members.Pass overall Ecosure evaluation rating by 90%.Achieved and maintained a 2.5% annual growth in profit.

Puerto Rico

Controlled provider contracts by ensuring all credentialing documentation are received and documented.Improved files record through the development of a spreadsheet to ensure the project to run effectively.Optimized the correspondence filed process with impeccable confidential information management.Monitored contract performance to determine compliance with contractual obligations.Headed the relationship between Triple SSS and American Health ensuring provider’s information for credentialing. Delivered outstanding member service.Directed and motivated a team of XX employees.Ensured all providers have formalized and accurate contracts.

Miami Metropolitan Area

Directed all aspects of a commercial and industrial air conditioning (HVAC) services companyHeaded the planning, and scheduling of up to 20 installations and maintenance services on a weekly basis.Performed assigned duties with integrity and enthusiasm to provide each client with the highest quality product and support resulting in a sales increment of 15% YOY average.Developed maintenance services quotes with a guaranteed turnaround delivery date of no more than 7 days.Coordinated and schedule the technical maintenance service routes.

Bachelor'S Degree, Artes Graficas

Graphic desing, Award winner Ruben Moreira

Education record