Manage a portfolio of employees with full ownership for onboarding or offboarding themusing the Remofirst platform by explaining the global employment process, gatheringrequired documentation and data, working with 3rd parties to provide locally compliantdocumentation, and keeping all parties updated on progress.● Be a global country expert on how employment works in a country for clients (supportedby internal knowledge and our network of local experts) and help keep internalresources up to date.● Keep core data up to date as relates to onboarding and offboarding employees with ourglobal network of local partners;● Provide feedback on the Remofirst platform from users to our Product team forconsideration for future product roadmap;● Keep up to date with Product releases so you are a platform expert.● Proactively manage service issues relating to Remofirst services, providing action plansto resolve problems quickly and efficiently.

● Take over new customers from sales and act as the single point ofcontact with the objective of providing our customers with ahigh-value, low effort, expedient service experience● Own and manage the customer relationship throughout the employeeonboarding process.● Coordinate customer queries and loop in subject matter expertcolleagues from legal, payroll, benefits or tech.● Ensure smooth, timely onboarding of new customers, as well as postgo-live support.● Help simplify and automate complex operational processes togetherwith the tech team. Be an active internal participant in improvingsteps, content, and structures related to our customer interactions● Communicating with customers, providing a sense of control andassurance, and gathering feedback● Represent the voice of the customer to provide input into every coreproduct, marketing and sales process.● Collaborate with the engineering and development team andtroubleshoot technical issues raised by customers.● Gauge customers’ levels of satisfaction with the company andprovide feedback to the other teams regarding serviceimprovements.● Being the main point of contact between the company and ourcustomers during the critical employee onboarding stage.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.• Provided primary customer support to internal and external customers in a fast-paced environment.• Responded to customer requests, offering excellent support and tailored recommendations to address needs.• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 78%.• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.• Ensuring to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)• Working closely with Account Managers and Sales Consultants.• Establish Customer Support Practices• Builds Trust and Transparency with Clients• Onboards New Clients• Acts as a Customer Advocate• Encourage Customers to Upgrade their Products• Promote Customer Loyalty

• Provided primary customer support to internal and external customers in fast-paced environment.• Cultivated customer loyalty, promoted repeat customers, and improved sales.• Responded to customer requests for products, services, and company information.• Assisted customers with setting appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations.• Answered customer telephone calls promptly to avoid on-hold wait times.• Collected customer feedback and made process changes to exceed customer satisfaction goals 82%.• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered phone inquiries, direct calls, and provided basic company information, overseeing mail deliveries, packages, and couriers.• Performed clerical duties, taking memos, maintaining files, and organizing documents; photocopy, fax, etc. as needed.• Preparing information and research materials; creating and maintaining PowerPoint presentations• Taking notes and memos during meetings; typing documents, drafts, and reports; sorting and managing files• Running general industry-related errands• Managing databases and input information, data, and records• Research and gathering documentation on company position in the industry.• Set up, break down, organize, and maintaining conference rooms, training rooms, and meeting rooms, updating company calendars.• Attending company functions and networking events• Shadowed multiple office positions and training in a variety of tasks.• Updated and posted supervised social media and website content; respond to web correspondence, social media posts, and emails.