Caroline Nyasingo
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Caroline Nyasingo Email & Phone Number

Customer Experience Manager at d.light
Location: Arusha, Tanzania, Tanzania, United Republic Of 4 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 100%

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Current company
d.light
Role
Customer Experience Manager
Location
Arusha, Tanzania, Tanzania, United Republic Of
Company size
669 employees

Who is Caroline Nyasingo? Overview

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Quick answer

Caroline Nyasingo is listed as Customer Experience Manager at d.light, a company with 669 employees, based in Arusha, Tanzania, Tanzania, United Republic Of. AeroLeads shows a matched LinkedIn profile for Caroline Nyasingo.

Caroline Nyasingo previously worked as Customer Experience Supervisor Tanzania at Wananchi Group and Customer Service Supervisor at Smile Communications Tanzania Limited. Caroline Nyasingo holds Bachelor'S Degree, International Relations And Affairs from University Of Dodoma.

Company email context

Email format at d.light

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d.light

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Profile bio

About Caroline Nyasingo

Caroline is an experienced customer service expert with demonstrated strengths in team leadership, service culture (customer first), start-ups and improved management. A wealth of customer experience knowledge gathered from the Research, telecommunication and energy sectors. Highly motivated professional with extensive customer management (CRM) skills, with the ability to sell products and services by using a consultative sales approach.

Listed skills include Customer Retention, Customer Engagement, Leadership, Customer Experience Management, and 11 others.

Current workplace

Caroline Nyasingo's current company

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d.light
D.Light
Customer Experience Manager
san francisco, california, united states
Website
dlight.com
Employees
669
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Company profile
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4 roles

Caroline Nyasingo work experience

A career timeline built from the work history available for this profile.

Customer Experience Manager

Current
D.Light
Mar 2019 - Present

Customer Experience Supervisor Tanzania

Wananchi Group

Tanzania

  • Plans organizes and controls the operation of Customer service division
  • Gathering Customers data, and analyze the trend to improve company performance and ensure customers satisfaction.
  • Preparing and presenting the company products to the prospects.
  • Supervises, hires, trains, evaluates and disciplines employees in Customer Experience.
  • Perform quality control audits in order to ensure accuracy/quality of the service provided to customers
  • Ensures company KPI’s are met towards attaining and retaining customers
Sep 2016 - Feb 2019

Customer Service Supervisor

Smile Communications Tanzania Limited

Tanzania

  • Preparing daily and weekly reports of issues reported to the department
  • Ensuring that call centre activities are done as per TCRA requirements
  • Conducting daily Walk, Observe, Communicate (WOC) floor management
  • Ensuring that daily performance targets for customer service staff are met
  • Conducting performance appraisal of individual and team performance
  • Evaluating performance gaps of staff and recommending remedial training
Sep 2014 - Aug 2016

Quality Control Team Leader

Ipsos

Tanzania

  • Prepare quality control monthly indicator
  • Ensure Sampling principles are executed in the field
  • Supervise the operation of the quality control team to ensure resources are well planned and allocated to carry out the job
  • Prepare a daily report and monthly reports on the progress in the department.Achievements: Ensured quality clients ‘deliverable. Clients- PSI, Bank ABC and Barclays.
Feb 2014 - Aug 2014
Team & coworkers

Colleagues at d.light

Other employees you can reach at dlight.com. View company contacts for 669 employees →

HV Harriet Vutsia, Ceh, Itil 4 Harriet Vutsia, Ceh, Itil 4 Colleague at D.LightNairobi County, Kenya, Kenya View → TS Timothy Ssuna Timothy Ssuna Colleague at D.LightUganda, Uganda View → BM Beatrice Mukeli Beatrice Mukeli Colleague at D.LightNairobi, Nairobi County, Kenya, Kenya View → BA Bisola Adewara Bisola Adewara Colleague at D.LightLagos, Lagos State, Nigeria, Nigeria View → MA Mary Anyango Mary Anyango Colleague at D.LightKenya, Kenya View → KR Karen Ren Karen Ren Colleague at D.LightShenzhen, Guangdong, China, China View → CR Charlotte Rono Charlotte Rono Colleague at D.LightKenya, Kenya View → FM Francis Mdima Francis Mdima Colleague at D.LightKilombero, Morogoro Region, Tanzania, Tanzania, United Republic Of View → EM Evans Maina Bukachi Evans Maina Bukachi Colleague at D.LightKenya, Kenya View → ZN Z N Z N Colleague at D.LightWalwa, Maharashtra, India, India View →
1 education record

Caroline Nyasingo education

  • University Of Dodoma
    University Of Dodoma
    International Relations And Affairs
FAQ

Frequently asked questions about Caroline Nyasingo

Quick answers generated from the profile data available on this page.

What company does Caroline Nyasingo work for?

Caroline Nyasingo works for d.light.

What is Caroline Nyasingo's role at d.light?

Caroline Nyasingo is listed as Customer Experience Manager at d.light.

Where is Caroline Nyasingo based?

Caroline Nyasingo is based in Arusha, Tanzania, Tanzania, United Republic Of while working with d.light.

What companies has Caroline Nyasingo worked for?

Caroline Nyasingo has worked for D.Light, Wananchi Group, Smile Communications Tanzania Limited, and Ipsos.

Who are Caroline Nyasingo's colleagues at d.light?

Caroline Nyasingo's colleagues at d.light include Harriet Vutsia, Ceh, Itil 4, Timothy Ssuna, Beatrice Mukeli, Bisola Adewara, and Mary Anyango.

How can I contact Caroline Nyasingo?

You can use AeroLeads to view verified contact signals for Caroline Nyasingo at d.light, including work email, phone, and LinkedIn data when available.

What schools did Caroline Nyasingo attend?

Caroline Nyasingo holds Bachelor'S Degree, International Relations And Affairs from University Of Dodoma.

What skills is Caroline Nyasingo known for?

Caroline Nyasingo is listed with skills including Customer Retention, Customer Engagement, Leadership, Customer Experience Management, Relationship Building, Consultative Selling, Customer Satisfaction, and Customer Focused Service.

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