Caroline Odedina Email & Phone Number

United Kingdom

• Investigated and analysed potentially fraudulent activities and behaviour to effectively mitigate risk, while collaborating with the Onboarding team to streamline the process and make it user-friendly for applicants.
• Led inquiries into potential instances of fraud, in line with the position's emphasis on thorough CDD investigations.
• Initiated and executed projects to enhance fraud prevention processes, achieving a significant 60% reduction in fraudulent activities.
• Utilised Tableau and SQL to streamline courier investigations, achieving a notable 50% weekly reduction in analysis time, directly relevant to the role's analytical demands.
• Revitalised the help centre, providing couriers with a platform to appeal and voice concerns, ensuring effective communication and responsiveness.

London, England, United Kingdom

• Provided in-person support to partner drivers, demonstrating a commitment to customer service and risk mitigation.
• Implemented and maintained stringent KYC procedures, conducting thorough document verifications for insurance policies and driving licenses to ensure compliance with financial regulatory environments.
• Orchestrated the successful onboarding of new and existing partner drivers, overseeing the integration process with a keen focus on compliance with regulatory requirements and company policies.
• Demonstrated adaptability and a proactive mindset in a fast-paced environment, ensuring timely completion of onboarding tasks and addressing challenges with resilience.

London, United Kingdom

• Trained team members extensively in identifying and managing KYC risks at the frontline, including interpretation and application of company procedures and policies.
• Conducted thorough risk assessments and prepared case files for review by Internal Compliance Teams, including MLRO, AML, and Fraud Prevention departments.
• Proactively identified potential financial crime risks and promptly reported suspicious activities to the relevant authorities, ensuring a robust compliance framework.
• Meticulously performed KYC, KYB, and DD checks to verify and validate client information, demonstrating a commitment to accuracy, completeness, and compliance with regulatory requirements.
• Successfully prevented customers from falling victim to fraud by remaining vigilant and understanding their activities, contributing to a secure and trusted customer environment.
• Demonstrated proficiency in handling transactions involving sanctioned countries, adhering strictly to regulatory requirements and contributing to the prevention of unauthorized financial activities.

London, United Kingdom

• Facilitated onboarding processes, demonstrating expertise in KYC and KYB services.
• Managed various financial transactions, including CHAPS, SWIFT, BACS, cheques, standing orders, and direct debits, aligning with a financial institution's operational requirements.
• Maintained regular customer communication, addressing inquiries, facilitating transactions, and enhancing retention through relationship-building efforts.
• Prioritised the authentication of personal documents to meet legal standards and company prerequisites, showcasing meticulous attention to detail in client information verification.
• Facilitated the onboarding process for customers, including opening current accounts, savings accounts, credit cards, and offering mortgage promises, demonstrating a strong understanding of financial products and.
• Maintained a keen awareness of global compliance standards, particularly in relation to financial regulations, sanctions, and anti-money laundering (AML) measures, ensuring strict adherence in customer interactions.

London, England, United Kingdom