Project Manager in marketing, specializing as a software administrator for Workfront, where I streamlined project workflows and enhanced team collaboration.Assisted with creative studio production support for TV commercials, aligning with marketing goals and delivering high-quality content.Supervised the API build for compliance software, managing development processes for effective integration.

Effectively managed teams of loan reviewers to ensure efficient processing of applications while upholding quality standards. Developed and mentored emerging leaders, enabling the department to consistently meet and exceed funding and conversion goals.

Coached and developed teams of patient service representatives, enhancing their ability to assist patients in scheduling appointments and connecting with physicians.Implemented a new department, ensuring that essential resources were created and made readily available to staff.Established an issue log system to facilitate communication between care centers and the call center, enabling effective tracking and improvement of service instances.Contributed to the creation of rewards and recognition programs aimed at boosting employee morale and motivation.Guided organizational design, policy implementation, and employee relations to drive strategic business outcomes.

BPO for Humana RightsourceRX, helped team members provide high quality customer service for Medicare patients in need of mail order prescriptions.Successfully managed teams of up to 25 agents, consistently driving top-tier performance and results.Responsibilities included analyzing operational metrics and generating monthly performance rankings based on key KPIs such as productivity, quality, and overall performance.