Caroline Roberts

Caroline Roberts Email and Phone Number

Service Support Coordinator at Synergy (Electricity Generation and Retail Corporation) @ Synergy (Electricity Generation and Retail Corporation)
perth, western australia, australia
Caroline Roberts's Location
Cooloongup, Western Australia, Australia, Australia
About Caroline Roberts

I am an encourager with a passion for people; I love building relationships and empowering others to be the best versions of themselves.My focus is on researching, developing and building soft skills to strengthen engagement and relationships through positive communication. With a strong background in customer service and debt management, I am well versed in challenging situations. I am positive, energetic and known for my 'stickability' and perseverance. My current position is Service Support Coordinator and I love the challenge that comes with this diverse role. I am blessed to be part of a fantastic team and work with some amazing people.CUSTOMER CONTACT PROFESSIONAL 2022 National Winner (Auscontact Excellence Awards)

Caroline Roberts's Current Company Details
Synergy (Electricity Generation and Retail Corporation)

Synergy (Electricity Generation And Retail Corporation)

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Service Support Coordinator at Synergy (Electricity Generation and Retail Corporation)
perth, western australia, australia
Website:
synergy.net.au
Employees:
547
Caroline Roberts Work Experience Details
  • Synergy (Electricity Generation And Retail Corporation)
    Service Support Coordinator
    Synergy (Electricity Generation And Retail Corporation) Oct 2023 - Present
    Perth, Western Australia, Australia
    Escalations, Technical Coaching, Process Improvement/Resolution, Agent & Customer Support, Admin
  • Synergy (Electricity Generation And Retail Corporation)
    Business Energy Advisor
    Synergy (Electricity Generation And Retail Corporation) Mar 2020 - Oct 2023
    Perth, Western Australia, Australia
    Also took on the roles of Sales/Customer Experience Coach and Workforce Planner during this time.
  • Link Group (Lnk)
    Customer Service Officer
    Link Group (Lnk) Jul 2017 - Mar 2020
    Perth, Australia
    Role developed to include ‘back-up’ Product Specialist and Escalation/Complaints person
  • Nz Transport Agency
    Debt Administrator
    Nz Transport Agency May 2015 - May 2017
    Palmerston North
    Debt management, account reconciliation, payment arrangements, data entry, customer support.
  • Nz Transport Agency
    Scsr
    Nz Transport Agency Feb 2012 - May 2015
    Direct customer service, data entry, legislative inquiries, agent support service, multiple product support.
  • Storelink Sales And Services
    Merchandiser
    Storelink Sales And Services 2010 - 2012
    Product display and management, stock management, ordering, client liaison.

Caroline Roberts Education Details

  • Massey University
    Massey University
    Psychology

Frequently Asked Questions about Caroline Roberts

What company does Caroline Roberts work for?

Caroline Roberts works for Synergy (Electricity Generation And Retail Corporation)

What is Caroline Roberts's role at the current company?

Caroline Roberts's current role is Service Support Coordinator at Synergy (Electricity Generation and Retail Corporation).

What schools did Caroline Roberts attend?

Caroline Roberts attended Massey University.

Who are Caroline Roberts's colleagues?

Caroline Roberts's colleagues are Punit H., Niki Dera, Roger Hou, Braden Mcinerney, Markus Larsen, Scott Piercey, Dean Whiteley.

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