Caroline Robertson ★ Email & Phone Number

Oxted, GB

Redhill, England, United Kingdom

Supporting the WIDD Network in championing #DEI in Digital Marketing & Design.

Hertford

Excited to be working for such a forward-thinking company, with a team that approaches challenging projects in an innovative way. More of a technology partner, with Avrion you get an ongoing relationship, which delivers answers to problems, pathways for growth & development and a truly ongoing partnership where we work together for your success.- Managing.

Leader of the Marketing team, responsible for "getting things done!"

Surrey

Prince2 qualified consultant with excellent PM, planning, resourcing, change management and stakeholder management skills available for short, medium and long term contracts or employment. 17+ years of experience delivering successful CRM projects within a variety of industries, such as legal, manufacturing and travel & leisure.6+ years of leadership.

• Duties and responsibilities included:
• Managed a team of 6 technical consultants/developers and 2 support technicians
• Managed all project delivery for the team and workflow distribution
• Team and individual leadership of CRM developers to scope, develop, implement and upgrade CRM projects, on budget and on time
• Single point of contact for all clients, active, inactive and prospective
• Managed helpdesk function and was the escalation point for any issues

• Duties and responsibilities included:
• Pre-Sales: customised demonstrations, completing RFIs/RFPs, assisting Account Managers
• Business Analysis & Requirements Gathering
• Database Design, Implementation, User Training, Administrator Training and ongoing Maintenance
• Project Management and Issue Management
• Report Writing and MI Reports

London, United Kingdom

• Duties and responsibilities included:
• Pre-Sales: customised demonstrations, assisting Account Managers
• Business Analysis & Requirements Gathering
• Database Design, User Training, Administrator Training
• Report Writing and MI Reports

Managed CRM implementations, delivered training, wrote training courseware - both generic and bespoke to clients.

• PA to the Managing Director.
• Assisted the Board with the public floatation of the company in 2001.
• Project managed the office move in 1998.

• Supported the Sales team.
• Managed new enquiries.
• Made new name appointments.

Bsc., Mathematics And Psychology

Activities and Societies: Nightline - voluntary out of hours support for students in need. Basic Information Technology Systems course..

Education record

A-levels: Mathematics, Physics, Music GCSEs: 9 GCSEs, grade A-C, including Maths (taken a year early) and English