- Individually generated over $2.4 million in company revenue in six consecutive quarters across 2022-2024- Ranked in the top 5% of the North American admissions team, with a high client conversion rate - Consistently maintained one of the highest program retention rates for clients within individual team - Led professional training sessions on referral generation for employees across North America- Spearheaded a cross-company collaboration to enroll job-seekers into full-time programs- Managed the full admissions process for clients, driving enrollments for full-time career-changing courses and part-time skill-building courses- Managed a revolving pipeline of 160 clients, fostering relationships and advising clients- Converted leads into enrollments through effective call flow, follow-up communications, and admissions interviews- Built client trust and a strong understanding of customer needs through active listening and empathy in all communications- Collaborated with cross-functional teams including Client Success, Product Development, Legal, Finance, and Marketing to ensure client needs were handled with care

- Created and facilitated engaging adult professional development for employees across multiple departments- Collaborated closely with regional staff instructional designers to successfully implement new curricula- Onboarded and trained employees to successfully implement a new online courseware product within one month- Oversaw reclassification process of course participants and organization & distribution of proficiency data- Created and chaired a new committee, facilitating two bi-annual meetings with all stakeholders to monitor the educational program’s efficacy and propose and administer new interventions and resources- Structured and organized instructional courses and groupings using a data-driven approach

- Designed and implemented the scheduling and administration of state testing for over 300 participants- Demonstrated exceptional organization and multi-tasking abilities with successful completion of administrative duties - Met strict deadlines and quotas by ensuring 100% of mandated participants tested by state deadline- Effectively delegated various test administration duties using proper rationale and employee feedback

- Performed regular data analysis to inform future instruction and professional growth - Applied latest research in field to instructional practices - Documented and tracked performance goal data and used it to recalibrate instruction- Collaborated with and developed strong relationships and partnerships with stakeholders across cross-functional departments- Created and executed engaging instructional content for over 40 course participants - Customized and differentiated instruction to address the diverse needs of participants

- Created and facilitated engaging professional development for employees across multiple departments- Managed a team of 12 employees and used effective communication and planning to align team priorities with those of upper management and stakeholders- Led and facilitated a weekly professional learning community focused on instructional improvement and finding data-driven, creative solutions - Onboarded, trained, and coached five interns, resulting in the hiring of two as full-time employees- Cultivated a strong team culture of trust and support- Restructured an instructional program of over 300 participants using latest data and research of best practices

- Designed and implemented the scheduling and administration of state testing for over 300 participants- Demonstrated exceptional organization and multi-tasking abilities with successful completion of administrative duties - Met strict deadlines and quotas by ensuring 100% of mandated participants tested by state deadline- Effectively delegated various test administration duties using proper rationale and employee feedback- Executed test protocols that effectively addressed needs of diverse group of participants, resulting in tangible score improvements over a span of three years

- Demonstrated flexibility, innovation, and technological competency transforming in-person instructional practices into an online learning model from March 2020 through June 2021 - Performed regular data analysis to inform future instruction and professional growth - Applied latest research in field to instructional practices - Documented and tracked performance goal data and used it to recalibrate instruction- Collaborated with and developed strong relationships and partnerships with stakeholders across cross-functional departments- Created and executed engaging instructional content for over 160 course participants - Customized and differentiated instruction to address the diverse needs of participants

- Cultivated fruitful business relationships with long-standing customers- Communicated in-depth knowledge of key products and vendors as needed- Demonstrated responsibility and self-initiative by managing business alone during half and full day shifts- Managed the organization and display of product inventory - Closed on all final sales and transactions- Promoted to pricing new items using business owner’s protocols