Caroline Silverberg Email and Phone Number
I'm all about personal growth and commitment to achieving excellence. I thrive in places where teamwork, learning, and collaboration are encouraged. Challenges? Bring 'em on! They're opportunities for me to grow, both professionally and personally. I truly believe that working together with others makes our work top-notch.Customer satisfaction is my jam. I've got a mindset that's all about making clients happy, and I'm passionate about going above and beyond to deliver exceptional service. With my eye for detail and knack for organization, I make sure our projects are exceptional and create unforgettable experiences.Seeking to leverage my extensive background in customer service and administration to transition into a new career path. Open to new opportunities where I can apply my skills, learn new concepts, and contribute to the success of a dynamic organization.I'm always looking for ways to improve and learn more. Staying in the loop with the latest industry trends and best practices is a must for me. I love sharing that knowledge with my teammates. Together, we exceed client expectations and achieve greatness in everything we do. Continuous improvement is my motto, and I'm constantly collaborating with others to gain new insights and skills.
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Head Of Customer SupportAnny.Trade Aug 2019 - PresentAmsterdam, Nh, NlOver the past 5 years, I played a key role in developing an automated crypto trading platform ground up, incorporating customer feedback to meet their needs.This customer-centric approach improved my technical skills and allowed me to address user demands effectively. I excel in developing customer support processes, optimizing workflows, and improving response times to enhance the overall customer experience. As a leader, I fostered a positive team culture and provided training to enhance customer service skills and product knowledge. By setting clear performance goals and prioritizing prompt issue resolution, we consistently achieved high customer satisfaction ratings and exceeded targets.
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Real Estate AgentJc Empreendimentos Imobiliarios Jun 2014 - Jan 2018As a co-owner of a construction company, I have played a pivotal role in driving business growth through property sales while effectively managing all administrative and accounting processes.My role encompasses a range of duties to facilitate smooth transactions and provide exceptional service to clients. As a real estate professional, I assist clients in buying, selling, or renting properties, guiding them through the entire process from start to finish. -
Customer Service RepresentativeIbm Dec 2005 - Nov 2013Armonk, New York, Ny, UsManaged several large complex SMB contracts, working with multiple locations and customer numbers.Demonstrated strong task management and process skills on a daily basis while enhancing customer satisfaction and business controls posture.Consistently exceeded all business metrics against assigned targets and eliminated all audit exposures. Was part of the Development Team for the HSI Validation Tool. Transition team member for HSI work moving from Brazil to KL. With the transition of all Bottom Line accounts I was one of the responsible people designated to train the team. Audit process to ensure billing quality. Focused on results. Exceptional customer insight in driving creative solutions as seen in leadership role. -
Office Clerk3Rd Campinas Real Estate Registry And Protests Aug 2001 - Dec 2003Managing the initial stages of legal proceedings with the City Hall and cash handling.As a clerk of the Notarial Protest Office collecting overdue payments.
Caroline Silverberg Education Details
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Oab - SpLaw -
Universidade São FranciscoLaw
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Espm Escola Superior De Propaganda E MarketingGeneral
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CrecispReal Estate
Frequently Asked Questions about Caroline Silverberg
What company does Caroline Silverberg work for?
Caroline Silverberg works for Anny.trade
What is Caroline Silverberg's role at the current company?
Caroline Silverberg's current role is Head of Customer Support and Community at Anny.trade.
What schools did Caroline Silverberg attend?
Caroline Silverberg attended Oab - Sp, Universidade São Francisco, Espm Escola Superior De Propaganda E Marketing, Crecisp.
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