Caroline S. Email & Phone Number

Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationsResponsible for opening and closing the building during operational hours and overseeing general operationsRespond and solve hundreds of guest conflict in a friendly mannerOrganize daily workflow to ensure Guest Services understand hourly tasks and dutiesAssist in recruitment and schedulingOrder and handle all consumables and inventory of the departmentIntegrate Slack and Chargerback softwares into Guest Services DepartmentGuide staff to ensure new policies and communications are accurate and consistent to guests

Fluent in Accesso, Siriusware and Sysmanager softwareUpsell Citypass booklets to increase revenueHandle a high volume of calls and emails responding to daily inquiries and needs of guestsAssist in training new hiresAnalyze and submit guest experience reports, weekly complaints and refunds data to managerFacilitate entrance and assist with inquiries of 10,000 guests everyday

Keyholder for the officeAnswering 100s of telephone calls to schedule agent-client appointments and answer inquiries of propertiesAbility to handle large amounts of money including chequesDistributing mail, faxes and documents to appropriate partiesProviding and creating a range of reports and legal documents that is requested by managersAbility to organize paperwork to maintain neat work filesGreet and direct clients to appropriate personnel

Ushering 400 visitors per movie screening to Shoppers Drug Mart OMNIMAX and Auditorium while adhering to safety requirementsConfirming validity of tickets and membershipsAbility to apply and follow all safety precautions and show protocols for a safe enjoyment of showsAid 7,000 daily guests with knowledge of current daily events accordinglyAssist and train new hires to orientation and daily protocals

Cashier and Food handler for Smoke's Poutinerie, Subway, Africa CJs, Pizza Pizza, Beavertails, OnTheGo and Dairy QueenAssist with orientation and training of new staff hiresMaintain clean and orderly work area in adherance to health and safety standardsUpsell souvenir cups and meals to increase revenueMaintain a daily record of all transactions and inventoryAssist managers with food preparation and delivery to catering events

Biotechnology

Education record

Activities and Societies: Field hockey, volleyball, ultimate frisbee