Caroline Smit Email & Phone Number

Wellington, Wellington Region, New Zealand

Key Role: Manage key suppliers and end to end operational processes to ensure a seamless service delivery for Customers​Key Responsibilities:Management of the warehousing and distribution providers in service of delivering our key performance targets.​Responsible for contract database management​Drives continuous/process improvement initiatives​Act as an escalation point to ensure the resolution of complex customer enquiries ​

Wellington, Wellington Region, New Zealand

Enable Customer Managers to deliver more by managing value-add customer and CM requests, queries, issues and escalations. This includes: Analysing and investigating the request, query, issue or escalation to ensure all facts and potential solutions are knownProactively communicating progress and outcomes to customers or CM, and managing any issues to a swift and accurate resolutionEnhance the customer experience through the relentless pursuit of operational brilliance. This… Show more Enable Customer Managers to deliver more by managing value-add customer and CM requests, queries, issues and escalations. This includes: Analysing and investigating the request, query, issue or escalation to ensure all facts and potential solutions are knownProactively communicating progress and outcomes to customers or CM, and managing any issues to a swift and accurate resolutionEnhance the customer experience through the relentless pursuit of operational brilliance. This includes:Identify process gaps and / or inefficienciesUsing expertise in systems & processes to support the customer experienceCoordinate portfolio activity to ensure key contract milestones and service levels are met. This includes:Completing contract templates and ensuring they flow through the internal Credit, Tax, SM and Legal approval processes, to allow the CM to finalise the contractManaging the induction of new customers and implementation of new contracts to ensure this is done right first time, maximising customer’s experienceManage contract extensions and renewalsManage asset certification, in particular at delivery point set up and prior to certificates expiringPreparing customer account reviews for CMs. This includes obtaining up to date information from a variety of sources, providing the account overview and ensuring that this is relevant to the specific customerCoordinate proposals and Request for Proposal (RFP) submissions. This includes:Managing the timeline and submission of information from various subject matter experts inside ZWriting customer-specific content and pulling the response document together Ensuring all content has been reviewed and approved as required.Facilitate prospecting activity by researching and pre-qualifying leads for CMContribute to projects that impact Commercial customers as a subject matter expert or doerRepresent the voice of the customer, ensuring all involved have a good understanding of customer requirements and concerns Show less

New Zealand

•actively manage the processing of all customer orders from receipt to dispatch to invoicing and all its associated paperwork in a timely manner •sourcing and ensuring the sales team have product to sell at the right time•proactive management of shipping documentation, ensuring import formalities are met documentation is prepared for goods received, ensuring goods are checked, and either put to store or delivered•timely completion and follow up of call reports with customers, full… Show more •actively manage the processing of all customer orders from receipt to dispatch to invoicing and all its associated paperwork in a timely manner •sourcing and ensuring the sales team have product to sell at the right time•proactive management of shipping documentation, ensuring import formalities are met documentation is prepared for goods received, ensuring goods are checked, and either put to store or delivered•timely completion and follow up of call reports with customers, full utilization of the companies CRM package including data cleansing•compliance with procedures for orders and order administration, calls in and out, and timely completion of monthly reporting and expenses and any other project work assigned Show less

Wellington, Wellington Region, New Zealand

•work with internal stakeholders to design and implement a Trade Promotions and Rebates Management tool to track all related expenditure•close and regular interaction with Accounts payable & Sales teams to ensure claims are managed and reconciled within the TPM tool•daily dashboards and monthly reporting suite with movement on total trade spend provided, including insights and commentary•maintain a register of contracts and agreements with customers that support… Show more •work with internal stakeholders to design and implement a Trade Promotions and Rebates Management tool to track all related expenditure•close and regular interaction with Accounts payable & Sales teams to ensure claims are managed and reconciled within the TPM tool•daily dashboards and monthly reporting suite with movement on total trade spend provided, including insights and commentary•maintain a register of contracts and agreements with customers that support promotions•database management and reporting•coordinate and provide solid analysis on new pricing request or pricing reviews•provide direct support to the Sales Team and the general business by providing relevant sales information for the business to make informed decisions•keep sales team updated via Microsoft Teams & SharePoint platforms•facilitate systems that will provide reports for Key Account Managers to track their performance against budget•analyse forecast reports to understand root causes of forecast variances and focus on areas for improvement Show less

New Zealand

•manage an advance voting place and staff to ensure voting services are delivered effectively and in accordance with national standards •ensure all voters are provided with good, courteous customer service and that any needs they have are recognised and appropriately met•take reasonable care of health and safety of others within the voting place, including social distancing, hygiene and cleanliness•manage the closure of the advance voting place, including the completion of… Show more •manage an advance voting place and staff to ensure voting services are delivered effectively and in accordance with national standards •ensure all voters are provided with good, courteous customer service and that any needs they have are recognised and appropriately met•take reasonable care of health and safety of others within the voting place, including social distancing, hygiene and cleanliness•manage the closure of the advance voting place, including the completion of reconciliation and the return of supplies to the electorate headquarters•work with scrutineers to ensure that the integrity of the poll is maintained•facilitate participation in parliamentary democracy•promote understanding of the electoral system •maintain confidence in the administration of the electoral system•provide general administrative support to the Returning Officer and Electorate managers •assist with post-election activities e.g. the count of advance votes, processing of special declaration votes, scrutiny of the electoral rolls and/or the official count •assist with other tasks before, after and/or on Election Day at the direction of management Show less

Cape Town Area, South Africa

• Performing data analysis and reporting to demonstrate market dynamics, brands, customer and consumer insights• Coordinating and managing administrative, pricing and reporting activities across all market channels and their customers • Providing market research to determine product and service strategies • Contributing to the strategic price management and the competitive positioning of the company’s product offerings.• Collaborating with the Financial Director on profitability… Show more • Performing data analysis and reporting to demonstrate market dynamics, brands, customer and consumer insights• Coordinating and managing administrative, pricing and reporting activities across all market channels and their customers • Providing market research to determine product and service strategies • Contributing to the strategic price management and the competitive positioning of the company’s product offerings.• Collaborating with the Financial Director on profitability bands and pricing to ensure profitable sales by the sales force• Collaborating with the architects of Qlikview to enable meaningful and timeous reporting to all internal and external stakeholders. • Teaching internal resources (including Channel Executives) how to extract their own reports • Assisting with sales target setting and reporting on customer retention, sales, GP and volumes vs. budgeted figures• Collaborating with the marketing team to leverage promotional activities in the interests of driving sales growth and market share (ROI)• Provide market intelligence from market research to support the sales by leveraging off the market research capabilities available on platforms such as Euromonitor, SARS, Innovate • Proactively and effectively managing internal and external relationship, using effective negotiation and communication skills and techniquesNoteworthy Accomplishments:- Through creating visually impactful dashboards and reports, I have assisted the sales department in the close tracking of their performance, targeting problem areas, and accurately reporting to management, all which have resulted in an increase in overall sales value by 8.8% and gross profit by 5.4% YTD. Show less

Cape Town Area, South Africa

• Reporting on customer incentive schemes and updating the quarterly sales incentives for 165 sales force members• Calculating volume targets from Depot level to Sales Representative level, based on trends, opportunities, strategies and phasing by month• Reporting on volume movement, actual vs. targets and communicating stock outs and days of cover• Reporting and analysing profit pools based on brand, pack and class of trade performance• Tracking and reporting of availability… Show more • Reporting on customer incentive schemes and updating the quarterly sales incentives for 165 sales force members• Calculating volume targets from Depot level to Sales Representative level, based on trends, opportunities, strategies and phasing by month• Reporting on volume movement, actual vs. targets and communicating stock outs and days of cover• Reporting and analysing profit pools based on brand, pack and class of trade performance• Tracking and reporting of availability priorities vs. targets, NPD priorities vs. targets, regional group account retailers• Building and maintaining tools to assist the sales force• Assisting with business planning: reviews, analysis and setup of presentations and ad-hoc analysis for business planning• Analysing and reporting on market share performance for various projects• Assisting in training the district Analysts on various reporting systems to improve competence and self-sustainability• Engaging readily with internal customers and maintaining solid working relationships Noteworthy Accomplishments:- Managed the sales force’s quarterly incentive scheme, collecting and collating necessary data and ensuring a high level of data integrity crucial for the accurate determination of pay-out values. Show less

Johannesburg Area, South Africa

• Supporting the development of strategic channel and customer plans, while supporting brand strategy alignment to the business strategy, and understanding consumer behaviour and trade economics• Building a portfolio matrix of the customer market landscape by segment and understanding the product mix, volume, revenue market share and profit share and identifying the trends• Assisting in the development of key measures and trackers that help entrench and improve the overall trade… Show more • Supporting the development of strategic channel and customer plans, while supporting brand strategy alignment to the business strategy, and understanding consumer behaviour and trade economics• Building a portfolio matrix of the customer market landscape by segment and understanding the product mix, volume, revenue market share and profit share and identifying the trends• Assisting in the development of key measures and trackers that help entrench and improve the overall trade marketing and sales execution capability• Analysing the effectiveness of large campaigns executed in the Formal On-Premise and Redistribution channels, identifying improvement areas• Proactively utilising multiple sources of data to develop insights and suggestions to drive customer, brand and pack strategy• Communicating with all levels of the business to articulate views clearly and logically• Establishing reporting models for the collation of data needed for the National Sales Force Quarterly IncentivesNoteworthy Accomplishments:- Successfully managed and implemented a ZAR25mil project to rebrand strategically selected restaurants and bars customers’ premises. The project was delivered within budget and one month before the planned deadline. Show less

Johannesburg Area, South Africa

• Managing the accuracy of the draught database by brand, region and class of trade• Updating the draught penetration report by brand and class of trade monthly and providing recommendations to the National Draught Manager• Ensuring the draught procurement process was managed, rollout planning developed, and deployment tracked• Monitoring brands’ volume performance by class of trade • Compiling of data and analysing information to collate for the National Draught… Show more • Managing the accuracy of the draught database by brand, region and class of trade• Updating the draught penetration report by brand and class of trade monthly and providing recommendations to the National Draught Manager• Ensuring the draught procurement process was managed, rollout planning developed, and deployment tracked• Monitoring brands’ volume performance by class of trade • Compiling of data and analysing information to collate for the National Draught Strategy• Preparing data analysis to assist with the development of the draught Capin and Opex budgets, and the ensuring the annual glassware budget is aligned to the strategic draught requirements• Compiling the glassware allocation report per customer according to the glass allocation principles and analysing the glassware spend monthly per region, per brand and segment• Development of draught volume and underperformer reports by brand, region by class of trade• Assisting the Brand Marketing, Group Accounts and Formal On-Premises channels with data preparation and analysis and providing insights• Compiling and analysing contractor performance to SLANoteworthy Accomplishments:- Built and implemented a data model, which analysed throughput volumes of draught machines to determine the quantity of glassware allocated to customers and overall budget value.- Successfully managed the subsequent ZAR35mil project rollout. Show less

Cape Town Area, South Africa

• Assisting in a Resource Restructuring Project, building the model for sales territory optimisation and efficiency• Collating and reporting on product availability, market share and urban redistributors route to market• Tracking customers’ performance against deal targets• Managing volume reports by brand• Customised reporting on Top 50 customers and Top 20 Competitor products, providing key insights to identify areas that need attention• Managing the reporting and data on… Show more • Assisting in a Resource Restructuring Project, building the model for sales territory optimisation and efficiency• Collating and reporting on product availability, market share and urban redistributors route to market• Tracking customers’ performance against deal targets• Managing volume reports by brand• Customised reporting on Top 50 customers and Top 20 Competitor products, providing key insights to identify areas that need attention• Managing the reporting and data on the Salesforce Toolkit• Collating pricing tool and scorecards for region, 4 districts, and 12 sales teams• Collating Quarterly Sales Team Incentives and submission to payrollNoteworthy Accomplishments:- Received an award for “Special Recognition for extraordinary effort & contribution” for adding significant value to the District’s overall success. Show less

Port Elizabeth Area, South Africa

• Providing insights for the Strategic Sales Plan and supporting the regional marketing plan development• Providing information for the annual time and territory management plans• Updating of the customer master database• Assisting with volume target setting and analysing outlet execution results• Compiling quarterly sales plans and reports and providing promotional support to sales team• Analyse the promotional material requirements• Coordinate customer service plans… Show more • Providing insights for the Strategic Sales Plan and supporting the regional marketing plan development• Providing information for the annual time and territory management plans• Updating of the customer master database• Assisting with volume target setting and analysing outlet execution results• Compiling quarterly sales plans and reports and providing promotional support to sales team• Analyse the promotional material requirements• Coordinate customer service plans and organise trade/stakeholder functions• Collation of sales reps’ weekly report file including reports and gap analysis on availability, pricing, promotions, asset contracts and call schedulesNoteworthy Accomplishments:- Received the Marketing Excellence Award for Superior Insights and the Academic DUX Award for Highest Academic Achiever (awarded by The South African Breweries Sales Academy, 2009)- Developed the Sales Reps’ weekly report file, providing them with up-to-date information, reducing their time in office, and increasing face-to-face time in trade & with customers, resulting in an increase in overall sales. This led to me becoming the benchmarking Sales Coordinator in the Region and added responsibility for training new Sales Coordinators. Show less

Port Elizabeth Area, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

National Diploma (Marketing Management) Nqf 6, Marketing

First Year: Marketing I; Personal Selling; English Communications; Accountancy; End-user Computing Second Year :Marketing II; Mercantile.

Matric, 1997

Activities and Societies: Tennis and netball