Caz Stephenson Email & Phone Number

Heading up technology and product strategy as we launch the Shane app - getshane.io - a global platform empowering LGBTQ+ folks with peer reviewed search, safety and navigation information, built by and for Queer people.

Manchester, Greater Manchester, Gb

Working in a range of roles with Solutions Architecture and Software Engineering, I've worked with some fantastic customers to design and deliver intelligent communications solutions across a range of industries, with a strong focus in NFP along with Twilio.org.Lead projects for the following key customers:- United Nations High Commissioner for Refugees (UNHCR)- National Foundation for Credit Counseling - Shelter- Cambridge Education Group- Money and Pensions ServiceThe company: Since 2006, Ciptex has been creating and aggregating cloud technologies to deliver secure, resilient and innovative contact centre and telephony solutions. Ciptex is a Twilio Preferred Partner.

Manchester, England, Gb

One Payment Cloud provides organisations with secure digital and online payment services to increase customer confidence, reduce merchant transaction fees and provide scalable enterprise payment processing services.

London, Gb

Subject matter expert and most senior technical leader• Working with the Customer Success & Support, Engineering and Infrastructure teams to ensure stability within architecture, implementations and solutions.• Working on projects throughout the entire lifecycle, including running initial customer design workshops• Technical oversight and support for high risk / high complexity system / design areas• Interacting with customer stakeholders up to C-suite level during design, implementation, deployment and production operations.• Driving technical skills and knowledge improvement with continuous delivery of technical training sessions for EngineersWorked directly with CIO and CTO of a major occupational health provider on the production operations and future product roadmap of their solution, building relationships to allow both parties to prioritise change to increase stability and improve customer experience.

London, Gb

Responsible for production and internal technical operations, running the Infrastructure and the Customer Success & Support teams, covering worldwide support.Subject matter expert and most senior technical resource.• Accountable for internal KPIs and customer SLAs• People management for 11 staff members• Accountable for technical operations• Responsible for infrastructure costs and budgets• Interfacing and negotiating with vendors• Responsible for incident management• Worked on the most challenging technical issues both internally and for customers.• Continuous delivery of technical training to junior and senior Application Support Engineers.

London, Gb

Creation of the Customer Success & Support function, taking it from one staff member to six and distributing it over two continents. The team support the customer base from an L1 and L2+ perspective, providing application, technical and solution support.• Accountable for internal KPIs and customer SLAs• People management• Accountable for technical operations• Responsible for incident management• Worked on the most challenging technical issues both internally and for customers.• Technical oversight for the function and business-wide• Operational relationship management with key customer stakeholders and vendors• Coordinating and interfacing with other functions within the business.

London, Gb

Appian / MSSQL development of case management and referral management solutions.• Working through all areas of the project lifecycle, including delivery of customer design workshops• Working within an agile framework, designing and implementing solutions for healthcare customersKey project: Design and development of referral management software utilised for all MSK referral in Sussex and all secondary and community care referrals for all specialities in Brighton and Croydon, with 1M+ referrals processed during its lifetime. Included a novel ‘triage engine’ which utilised natural language processing to interprets and process unstructured referral letters.System has since been spun off into a sister product company (psHEALTH – ART), which a staff count of 10+

South Shore Road, Gateshead, Gb

Maintenance and development of SQL Service 2008r2 databases for the key stage 3 and 4 systems (storing test and exam results for pupils from schools all over the UK, running statistical analysis to predict future grades), with a focus on performance and tuning.Role involved working with very large datasets, reverse engineering of existing databases, development of stored procedures and interfaces with the front-end development team, problem solving through service desk activities with external customers and design and development of schemas to meet internal customer requirements.