Caroline Stitcher Email & Phone Number

Greater Minneapolis-St. Paul Area

Minneapolis, Minnesota, United States

Plymouth, MN

Responsible for inspecting all rooms and public areas. Monitoring departmental productivity. Ensuring all brand standards and guest expectations are met with an impeccably clean guest suite. Scheduling, inventory, and supply ordering. Maintaining positive guest relations and following up with requests and concerns. Interviewing, hiring, and conducting.

United States

Responsible for interviewing, hiring, and training employees at a 300+ room hotel. Managed department of over 40 employees. Opening/closing procedures, paperwork, and data entry are some broad examples of daily work. Also responsible for managing lost and found, monitoring productivity, frequent room and public area inspections, inventory and ordering.

Greater Minneapolis-St. Paul Area

Worked as front desk agent for busy downtown location. Duties included checking guests in/out, answering phones, cash handling, taking reservations, promoting hotel loyalty program, and occasionally showing rooms. Also did guest deliveries, amenties, responding to guest concerns, honoring guest requests, and acting as a concierge for downtown area..

Greater Minneapolis-St. Paul Area

Started as guest services manager, responsible for accounts payable and receivable, payroll, time edits, cash handling/counting banks, scheduling, interviewing, training, inventory, and ordering. Also responsible for weekly period reviews, daily cash reports, and maintaining budget and hours. Served as interim general manager for 4 months, alongside former.

Associate'S Degree, Hospitality Administration/Management

Spanish Language And Literature