-Develop and grow relationships with customers to ensure a healthy and proactive working relationship. - Quote and sell service agreements, quote and sell repair service work, and provide continuous follow-up throughout the completion of the sales cycle. - Provide customers with outstanding, quality customer service to make sure that all expectations are exceeded.

- Coordinate with project team members for accurate and timely recording of project costs, including time sheets, forecasting assistance, vendor invoices, utilizing project reports, etc. - Connect and communicate with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff. - Reviews billing backlog and coordinates with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles.

- Use marketing knowledge to promote, place, and price new products and existing products - Oversee outreach information to customers throughout social media engagement and networking with fellow Monkee's for the consumer benefit

- Led, recruited, trained, and scheduled a 25 employee staff while delegating and encouraging employees to reach goals for the day- Introduced and constructed a direct payment plan through ADP, while providing assistance for all employees throughout learning the new system- Implemented a new training program based on a self-designed employee survey in order to create a more efficient work environment

- Provided assistance to the manager, while learning the inner workings of the business model - Became a role model for fellow employees, while adapting quickly and working as a team to problem solve