Caroline Chu Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Via builds innovative software to enable its customers — cities, transit agencies, transport operators, school districts, universities, and corporations — to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via’s mission is to expand access to efficient, affordable, and sustainable transportation. Via’s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Via's software is used in over 500 communities in more than 35 countries around the world.- Entrusted to directly manage relationships with six clients (leading universities, transit agencies, and cities) starting three months after joining the company by running client weekly operational calls and quarterly strategy sessions; persuaded clients to increase their contract values through data analysis and maintained a 100% client retention rate- Oversaw the operation of transit services through cross-team collaboration (e.g., instructing field operations managers on supply/demand matching, reporting platform bugs to the product team, and developing rider and driver communications with the marketing team) and management of multimillion-dollar contract budgets and P&L- Served as an internal subject matter expert on tools like SQL, Tableau, Looker, and Monday; wrote queries to pull data for colleagues and clients, visualized data for client meetings and reporting, and rolled out project management boards for teams across the organization- Instituted new incident management and safety processes which contributed to client satisfaction and retention, as well as a new staffing model contributing to a 6% rise in profit margin

Exelon, a Fortune 100 company, is the United States' leading competitive energy provider and works in every stage of the energy business: power generation, competitive energy sales, transmission, and delivery. - Identified stopped buy opportunities on the basis of incoming excess inventory, resulting in savings of nearly $400k- Spearheaded an Excel project that pinpointed excess inventory transfers between Exelon facilities, leading to cost savings and implementation of new, data-driven inventory level management - Ensured supply operations ran smoothly by placing daily wood pole orders worth up to $50k; resolving invoice/PO mismatches for a variety of commodities; approving/rejecting PO revisions; and updating PO terms/prices in Asset Suite 8, an ERP software system- Optimized blanket purchase orders and inventory by recommending items that should be added to blankets along with new stocking levels, reducing the number of manual steps needed to place orders and increasing fill rate

Humble Ventures is a venture development firm that offers consulting, programming, and investment to woman, minority, and veteran-owned startups.- Analyzed and quantified real estate, risk, top industry players, and demand patterns both domestically and internationally to provide suggestions for market expansion to a Humble client; widened analysis to include new industries witnessing growth in digital transformation and demand, advancing business development potential- Designed differing supply chain/operational business models and reviewed their pros and cons for same client- Advised Humble on consulting and networking services it could best provide to specific clients - Presented final material to clients and University of Maryland faculty, deans, and fellow students, successfully communicating client background, project scope, and final recommendations to a broad audience

Washington Dc-Baltimore Area

Sparkfund is a B2B startup that provides an energy system management subscription service to its customers.- Developed subscription marketing campaigns by conceptualizing selling points that were accepted by senior leadership, leading to increased customer inquiries and engagement- Informed company business strategy by conducting targeted research on potential customers and generating account plans, strengthening company market research capabilities- Constructed a twice-weekly newsletter that kept co-workers up to date on the latest account, industry, and internal news- Migrated mass data from internal systems to Salesforce, allowing the sales team to communicate more swiftly and easily with contacts and understand business hierarchies