Caroline Allain Email & Phone Number

Vannes, Brittany, France

- Customer support : Supporting the customer once the projet has been implemented via tickets in compliance with SLAs & taking care of new developments - Analyzing company's processes and write specifications to ensure alignment between the client's business needs and software functionalities - Advising the customers on the design and optimization of their business processes in the areas of sales and customer service- Defining user stories to support the project implementation- Data migration (Data mapping) from external systems into MS CRM- Conducting solution testing and assisting with user testing- Conducting user and administrator training

Breda Area, Netherlands

Amgen is an American company specialized in biotechnology medicines for patients suffering from serious illnesses.Company's language : English- Timely processing of orders received via Salesforce in SAP according to customer instructions and acting quickly for urgent requests- Monitoring shipments and pro-actively handling billing and shipping blocks issues- Organizing deliveries for sensitive orders (cancer treatment)- Preparing export/shipping documentation and timely handover to relevant departments and/or customers- Setting up special shipping, packaging and/or invoice instructions in SAP

Lorient Area, France

EMD is specialized in selling military equipments for the armed forces in France as well as export.- Processing quotes, customer orders, invoices and purchase orders on ERP software- Calculating accurate product costs for the quotes- Arranging freight quotes, shipping and after-sales service- Replying to tenders and compiling the tender documents - Answering the phone/emails accordingly and identifying what the customer needs assistance with- Technical translations (French to English / English to French)- Tracking orders received daily and reporting to the director

Nantes Area, France

Start up company for natural skincare - Cold calling & following up new business opportunities International & France : 6 new retailers- Contract negotiation- Defining & planning promotional campaigns throughout the year in order to increase sales- Providing customer support and ensuring customer satisfaction (B to B & B to C)- Managing sales activity & maintaining accurate customer records (CRM)- Coordinating new product launches- Arranging orders : invoicing, freight quotes, shipping, after-sales service

London, United Kingdom

Balance Me is a high-end natural skincare brand made in the UK. - Setting up new customers, especially French distributors : filling in supplier forms, setting up brand image, pricing, tanslation of the product description- Identification of potential distributors- Marketing research : competitor analysis- Selecting social media influencers and sending PR samples- Registration of all the products into the Cosmetic Products Notification Portal (CPNP)

Lille Area, France

Specialized in dairy products, Ingredia produces milk powders, milk protein and innovative bioactives for the food & health industries all over the world.ADMINISTRATIVE TASKS : - Processing export documentation (proforma invoice, certificate of origin, health certificate, packing list,...)- Updating database : customs document requirements per country- Follow-up overdue payments, overdue payment reminder emails- Updating customer proceduresLOGISTICS : - Processing shipping documents (Bill of Lading, delivery note, ....)- Container trackingQUALITY :- Analyzing customer complaints and implementing solutions to reduce them

Paris Area, France

Company specialized in cosmeceutical products.- Preparation and follow-up of international exhibitions : Anti-Aging Medecine World Congress in Monaco & Beauty Eurasia in Turkey- Management of export prospects : database, phoning, mailing, creation of customer reminder emails- Analysis of foreign competitors' brands -Trend analysis concerning the aesthetic market

Lorient Area, France

Summer job dealing with the promotion of multimedia brands (FNAC/SFR):- Distribution of advertising leaflets in the city - Generating interest for attracting more shoppers- Teamwork (group of two)

Master’S Degree, Export Development & Management, With Honours

- International Marketing - International Business Law - Negotiation Techniques - International Market Research - Export Business Plan - B.

Bachelor’S Degree, Foreign Languages And International Trade, With Honours

- Strategic & Operational Marketing - Methods of payment in International Trade - Incoterms 2010 - Accounting - Microsoft office tools.

Degree, Business / Economics

Erasmus Exchange in Scotland - 5 months - Customer Care - Economics (micro & macro) - Introduction to Marketing Concepts - Business Law.