Caroline A. Email & Phone Number

Charleston, South Carolina Area

- Researched error reports regarding benefit enrollments by identifying both file and configuration issues.- Collaborated with multiple teams to ensure efficient error resolution.- Specialized in COBRA (Consolidated Omnibus Budget Reconciliation Act) benefit packages.- Developed and performed methods to efficiently review error reports to reduce backlog and work file errors timely in order to lower average case age from months to days.

Charleston, South Carolina Area

- Selected to join First Pass team- Appointed as both Subject Matter Expert and Point of Contact to train new associates for Open Enrollment- Successfully trained new global associates for the First Pass team.- Provided anticipatory service and support to clients using software applications- Managed client relationships with HR administrators, brokers, and carrier representatives- Utilized strong problem solving and communication skills to research and report software functionality issues to engineering team as they arise- Harmoniously managed multiple clients’ needs by efficiently managing time and prioritizing tasks while providing excellent customer service-Member of the Disaster Relief Team

Charleston, South Carolina Area

- Used sales skills to increase store revenue and customer satisfaction- Prepared products for delivery- Received and restocked inventory- Designed and implemented displays to promote the sale of products- Opened, closed, and operated POS system- Keyholder

Newberry, South Carolina

- Provided an enjoyable, high-end dining experience for restaurant guests.- Worked effectively with team members in a fast-paced environment- Cleared linen, flatware, dishware and glassware and reset properly

Charleston, South Carolina Area

- Used sales skills to increase store revenue and customer satisfaction- Prepared products for delivery- Received and restocked inventory- Designed and implemented displays to promote the sale of products- Opened, closed, and operated POS system- Keyholder

Charleston, South Carolina Area

· Coordinated, researched and composed four published articles for MUSC’s The Catalyst and one press release· Conducted and transcribed interviews· Received training in crisis communication, newspaper layout, Final Cut Pro, and social media· Designed two custom invitations, one advertisement, and one flyer for MUSC’s Storm Eye Institute· Assisted the public relations staff on articles, videography, press releases, and photography

Charleston, South Carolina Area

· Fostered a positive and cooperative environment for a building of 236 student residents· Initiated disciplinary action when necessary· Participated in an on-call duty schedule for the residential living system· Arranged and assisted in programs for the residents’ involvement· Reported environmental and safety concerns

Columbia, South Carolina Area

· Designed Camp Advertisements· Assisted in the development, planning, and implementation of fun educational activities for children in grade levels 4K through 5· Supervised up to twenty children alongside other counselors

Columbia, South Carolina Area

· Provided excellent customer service to shoppers at a highly visited location,· Selected for specialty tasks that required superior customer service skills· Supervised up to eight cashiers, four baggers, and one self-service checkout attendants while operating the service desk.· Coordinated break and chore schedules for the store's front end· Audited registers throughout the day and balanced tills and service center at closing· Operated cash register and the customer service counter· Oversaw four self-service checkout registers simultaneously· Promoted twice from cashier to U-SCAN attendant to assistant bookkeeper.