Caroline Åman Email & Phone Number

Vallentuna, Se

Sweden

• Head responsibility for all scheduling of Technical Documentation assessments and audits made by Technical Documentation coordinators and by Audit coordinators • Head responsibility for continuously update clients Agreements • Head responsibility for by clients requested changes handled by Technincal Planning coordinators • Head responsibility for the Certification Authority coordination processes including ensuring they are compliant and successfully pass audits and inspection • Head responsibility for issuing certificates according to accurate regulations handled by Certification coordinators. • Responsible for coordinator training • Personal responsibility for all coordinators • Work closely with Quality department to identifying gaps in routines and processes and proactively work with improvements actions • Attend during externa and internal audits for our Quality processes for operational department• Developing, maintaining, and improving processes and procedures within all departments • Project lead for developing ways to work or implementing new processes with my coordinators and management team • Work closely with Technical Documentation Manager and Audit Manager to monitor utilisation for our Technical Documentation Assessors and auditors • Budget and forecast on monthly and yearly basis • Billing and monitoring monthly P/L deliverables

Stockholm, Stockholm County, Sweden

• Onboard and mentor to new coordinators • Support management with ongoing and ad hoc coordinator training• Liaise with management in identifying gaps in routines and processes and proactively recommend actions• Assist in developing, maintaining, and improving processes and procedures within all departments• Project lead for developing ways to work or implementing new processes• Responsible for the Certification Authority coordination processes including ensuring they are compliant and successfully pass audits and inspections• Provide related support functions such as project support, administrative paperwork, and database maintenance to Certification Authority and management• Support and guide Operations team with planning • Billing and monitoring monthly P/L deliverables• Issue certificates according to accurate regulations.

Kista, Sweden

• Plan the annual audits for all Medical customers• Ensure Auditors meeting their KPIs• Bill and monitor P/L monthly• Update and maintain database and procedures for Audits• Teamleader for back office during audits and inspections

Danderyd

• Project leader for replacing our IT environment and IT supplier throughout the Group• Responsible for implemented a new service system in our company in Finland• Responsible for implementing the same service system in the company in Sweden• Invoiced contracts and ongoing service, quotation and contract management• Kept in touch with our third-party providers of our external data profiles• Responsible for ensuring that all manuals are guided IT is updated to both Swedish and English• Handled customer contact regarding invoice issues and service issues• Report statistics to management.

Danderyd

• project leader for the creation of a new service department• developed and responsible for customer service and its application management• invoiced contracts and ongoing service, quotation and contract management• coordination and management of incoming service issues, • handling customer contact regarding invoice issues and service issues• reported management statistics, purchase of all office supplies

Täby, Arninge

• registered inventory sales orders, • Customer Service Manager for two divisions• billing, quotation and contract management• reported statistics to sales management • customer relationship Invoice Issues• delivery message and order recognition

Danderyd

• registered technicians' worksheets• invoiced all performed activities• supported our district managers• helped in error reporting• salary support to technicians• customer relationship

Kista

• customer contact• order recipient of our test engineers worldwide• reviewed technical reports on tests made by engineers• issued certificates with associated administrative work• gave support to our factory inspectors

Kista

• programmed databases to the GSM network using the Motorola system• order and delivery monitor• handled invoices, ordered and purchased equipment for existing GSM networks• customer contact• supported our Radio Planners with statistical information• protocol management

Databasingenjör, Motorola Gsm-Nät

Activities and Societies: Företagskurser med inblick i Motorolas system

Data- Och Telekomingenjör, Data- Och Telekomkunskap

Education record

Education record