Senior Strategy And Business Analyst
Current
Sep 2022 - Present
AeroLeads people directory · profile
Caroline Araujo Dos Santos Email & Phone Number
Senior Strategy and Business Analyst
at
Appmax
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Strategy and Business Analyst
Location
Serra, Espírito Santo, Brazil
Company size
Who is Caroline Araujo Dos Santos? Overview
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Quick answer
Caroline Araujo Dos Santos is listed as Senior Strategy and Business Analyst at Appmax, a with 171 employees, based in Serra, Espírito Santo, Brazil. AeroLeads shows a matched LinkedIn profile for Caroline Araujo Dos Santos.
Caroline Araujo Dos Santos previously worked as Business Analyst at Picpay and Senior Chargeback Analyst at Picpay. Caroline Araujo Dos Santos holds Pós-Graduação Lato Sensu - Mba, Project Management from Mba Usp/Esalq.
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Appmax
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Profile bio
About Caroline Araujo Dos Santos
I'm Caroline Araujo dos Santos, an experienced business analyst with extensive experience in financial institutions, working in areas such as fraud prevention and chargeback. I currently hold the position of Senior Strategy and Business Analyst at Appmax, where I develop operational process improvements, prepare performance management reports and monitoring dashboards, and participate in the implementation and quotation of new tools, as well as the financial reconciliation of chargebacks.Previously, at PicPay, I mapped processes to identify risks and opportunities, as well as operating business intelligence tools and managing chargeback demands. I have an MBA in Project Management from USP/Esalq and a degree in Metallurgical Engineering from IFES. My main skills include communication, problem solving, data analysis, SQL and agile methodologies, complemented by relevant certifications in areas such as disputes for accreditors, chargeback and SQL applied to the job market.
Current workplace
Caroline Araujo Dos Santos's current company
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Appmax
6 roles
Caroline Araujo Dos Santos work experience
A career timeline built from the work history available for this profile.
Business Analyst
- Map processes and systems to identify risks and opportunities to improve operational efficiency;- Collaborating, monitoring and specifying the development of solutions and systems with the technology teams;- Operating business intelligence tools (DataBricks and Looker) and self-service decision support to locate, extract and analyze data;- Creating and presenting specific responses or management reports on performance and results;- Financial chargeback reconciliation.
Jan 2021 - Aug 2022
Senior Chargeback Analyst
Aug 2020 - Jan 2021
Chargeback Analyst
- Preparation of defenses against undue chargebacks, following the rules established by the banners;- Managing chargebacks, meeting the deadlines set by the acquirers;- Internal classification of notified chargebacks, identifying and reporting fraud trends;- Recovery of chargeback losses through billing;- Suggesting improvements to the process, with a view to recovery efficiency and productivity, as well as reducing fraud losses.
Mar 2019 - Aug 2020
Fraud Prevention Analyst
Analysis of financial transactions carried out in the application in order to predict fraudulent actions.
Sep 2018 - Mar 2019
Trainee
Jan 2015 - Dec 2015
Team & coworkers
Colleagues at Appmax
Other employees you can reach at appmax.com.br. View company contacts for 171 employees →
GS
Gabriela Schwalm Battastini
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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TL
Tamires Lira
Colleague at AppmaxSapucaia Do Sul, Rio Grande Do Sul, Brazil
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AG
Aline Gegenheimer
Colleague at AppmaxEspírito Santo, Brazil
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EG
Eduardo Gomes
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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LS
Lucas Suchy
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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VR
Victoria Rocha
Colleague at AppmaxEsteio, Rio Grande Do Sul, Brazil
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AK
Ana Karina De Paula Gressler
Colleague at AppmaxCuritiba, Paraná, Brazil
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RV
Regiane Ventura
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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PB
Priscila Billar
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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JP
Juliana Pariz
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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Gabriela Schwalm Battastini
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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TL
Tamires Lira
Colleague at AppmaxSapucaia Do Sul, Rio Grande Do Sul, Brazil
View →
AG
Aline Gegenheimer
Colleague at AppmaxEspírito Santo, Brazil
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EG
Eduardo Gomes
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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LS
Lucas Suchy
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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VR
Victoria Rocha
Colleague at AppmaxEsteio, Rio Grande Do Sul, Brazil
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AK
Ana Karina De Paula Gressler
Colleague at AppmaxCuritiba, Paraná, Brazil
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RV
Regiane Ventura
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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PB
Priscila Billar
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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JP
Juliana Pariz
Colleague at AppmaxPorto Alegre, Rio Grande Do Sul, Brazil
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2 education records
Caroline Araujo Dos Santos education
Pós-Graduação Lato Sensu - Mba, Project Management
Engenharia Metalúrgica
FAQ
Frequently asked questions about Caroline Araujo Dos Santos
Quick answers generated from the profile data available on this page.
What company does Caroline Araujo Dos Santos work for?
Caroline Araujo Dos Santos works for Appmax.
What is Caroline Araujo Dos Santos's role at Appmax?
Caroline Araujo Dos Santos is listed as Senior Strategy and Business Analyst at Appmax.
Where is Caroline Araujo Dos Santos based?
Caroline Araujo Dos Santos is based in Serra, Espírito Santo, Brazil while working with Appmax.
What companies has Caroline Araujo Dos Santos worked for?
Caroline Araujo Dos Santos has worked for Appmax, Picpay, and Arcelormittal Brasil.
Who are Caroline Araujo Dos Santos's colleagues at Appmax?
Caroline Araujo Dos Santos's colleagues at Appmax include Gabriela Schwalm Battastini, Tamires Lira, Aline Gegenheimer, Eduardo Gomes, and Lucas Suchy.
How can I contact Caroline Araujo Dos Santos?
You can use AeroLeads to view verified contact signals for Caroline Araujo Dos Santos at Appmax, including work email, phone, and LinkedIn data when available.
What schools did Caroline Araujo Dos Santos attend?
Caroline Araujo Dos Santos holds Pós-Graduação Lato Sensu - Mba, Project Management from Mba Usp/Esalq.
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