Caroline Benzing

Caroline Benzing Email and Phone Number

Director of Customer Logistics and Inventory @ Temple St. Clair
New York, NY, US
Caroline Benzing's Location
New York, New York, United States, United States
Caroline Benzing's Contact Details
About Caroline Benzing

Operational effectiveness within supply chain - inventory management, customer service, Ecommerce operations, and systems integrations with a strong background using Microsoft ERPs, both NAV and Business Central. Managing teams including domestic and international 3PL providers. Strong communication, collaboration, and team building, with a customer focus and a diverse perspective.

Caroline Benzing's Current Company Details
Temple St. Clair

Temple St. Clair

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Director of Customer Logistics and Inventory
New York, NY, US
Caroline Benzing Work Experience Details
  • Temple St. Clair
    Director Of Customer Logistics And Inventory
    Temple St. Clair
    New York, Ny, Us
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  • Vipp
    Supply Chain & Customer Service Lead
    Vipp Jan 2024 - Present
    Copenhagen, Islands Brygge, Dk
    • Coordinate daily operations including collaboration with 3PL partner, ensuring the seamless development and maintenance of processes for DTC and contract channels in North America.• Responsible for resolving all customer service inquiries regarding products, orders, and returns.• Effectively manage purchase orders & production schedules. Coordinate production schedules and delivery for custom kitchen and furniture orders, collaborating with HQ supply chain partners to meet SLAs.
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  • Aden & Anais, Inc.
    Customer Service Manager, Dtc
    Aden & Anais, Inc. Jan 2022 - Aug 2022
    New York, New York, Us
    • Improved customer service operations & the customer experience. On boarded new 3rd party call center including inventory warehouse move. Identified new processes, revised SOPs, trained staff, and implemented a new Zendesk CRM software.• Managed and trained Customer Service Reps, leveraging product knowledge.• Improved operational processes. Responsible for the training of order entry, returns, order lookup, shipping, new products, and all systems (Magento 2.4.2, Microsoft Dynamics NAV, and Zendesk).
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  • Aden & Anais, Inc.
    Customer Service Manager, Operations (Wholesale)
    Aden & Anais, Inc. May 2017 - Dec 2021
    New York, New York, Us
    • Streamlined ordering process for wholesale orders and returns.• Resolved operational issues with 3PL.• Oversaw shipping and processing of all Amazon Drop Ship and DTC orders.
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  • Totokaelo
    Client Services Manager
    Totokaelo May 2016 - May 2017
    New York, Us
    • Managed and trained corporate and retail teams on POS system, returns, shipping, receiving, inventory management, product transfers and international shipping. • Reduced out-of-stock items for eCommerce customers, resolving significant inventory issues.• Collaborated with retail inventory manager to reconcile inventory and orders, implement more frequent cycle counts and transfer processing.• Improved the customer experience by reducing shipping from 3 to 1 day. Set up order processing to prioritize VIP, express shipping, and international orders.
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  • Ippolita
    Ecommerce Manager
    Ippolita Aug 2014 - May 2016
    New York, Ny, Us
    • Led the strategy and eCommerce operations function across wholesale, retail, and eCommerce platforms.• Analyzed KPIs to include site traffic, conversion and total revenue to make informed business decisions relative to merchandising and user experience.• Collaborated with stakeholders and vendors to implement strategic initiatives on Magento, including new product launches, creative content direction, site functionality, and marketing events.
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  • Ippolita
    Ecommerce Customer Service Coordinator
    Ippolita Aug 2012 - Aug 2014
    New York, Ny, Us
    • Directed fulfillment, quality control, and shipping back-end operations for 200+ online orders per week, including special orders, returns, and exchanges.• Fostered strong relationships with eCommerce DTC clients, leveraging strong luxury industry market intel.
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  • Make Up For Ever
    Business Development & Education Development Coordinator
    Make Up For Ever Dec 2010 - Aug 2012
    Paris, Fr
    • Managed a $500K budget and end-to-end operations and logistics for Sephora account.• Planned on-site corporate training events for Account Executives to introduce new product lines and techniques.
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Caroline Benzing Skills

Luxury Goods Retail Fashion Sales Brand Development E Commerce Trend Analysis Training Marketing Strategy Inventory Management Event Planning Customer Service Jewelry Microsoft Office Styling Microsoft Excel Luxury Public Speaking Wholesale Event Management Beauty Industry Cosmetics Crm Team Building Retail Sales Store Operations Trend Operations Management Management Leadership Coaching Powerpoint Direct Marketing Microsoft Word Strategy Customer Service Management Written Communication Problem Solving Magento Zendesk Project Management Order Management

Caroline Benzing Education Details

  • Illinois State University
    Illinois State University
    English Language And Literature/Letters
  • Illinois State University
    Illinois State University
    General

Frequently Asked Questions about Caroline Benzing

What company does Caroline Benzing work for?

Caroline Benzing works for Temple St. Clair

What is Caroline Benzing's role at the current company?

Caroline Benzing's current role is Director of Customer Logistics and Inventory.

What is Caroline Benzing's email address?

Caroline Benzing's email address is ca****@****ais.com

What is Caroline Benzing's direct phone number?

Caroline Benzing's direct phone number is +121286*****

What schools did Caroline Benzing attend?

Caroline Benzing attended Illinois State University, Illinois State University.

What are some of Caroline Benzing's interests?

Caroline Benzing has interest in Social Services.

What skills is Caroline Benzing known for?

Caroline Benzing has skills like Luxury Goods, Retail, Fashion, Sales, Brand Development, E Commerce, Trend Analysis, Training, Marketing Strategy, Inventory Management, Event Planning, Customer Service.

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