Built and directly led a global team of IT Program and Project Management professionals to drive strategic business solution outcomes.• Established, on-boarded, and scaled with an offshore partner to support business analysis, development, and QA as part of our Agile Scrum framework, reducing onshore costs by 35%.• Responsible for successfully delivering strategic corporate IT solutions globally; managed a change portfolio over $22M year-over-year.• Defined overall Agile software development methodology framework (based on Scrum), resource and capacity management across competencies (onshore and offshore), repeatable on-boarding and training program, all of which resulted in higher levels of predictability, consistency of execution, quality, and overall business satisfaction.

Managed client software implementations and support services for an active portfolio of over 16 sixteen clients, with average duration of 11-16 months, and annual revenues of +$40M. Established and staffed 6 competency center teams within North America.• Established, aligned, and scaled a full offshore team to support client implementation projects, reducing overhead costs by 30% in the first year.• Provided overall definition and guidance for implementation methodology framework, resource management across competencies (onshore and offshore), repeatable on-boarding and training program, all of which resulted in higher levels of predictability, consistency of execution and overall client satisfaction.• Led budgeting, forecasting, billing, and value capture activities resulting in consistent and predictable revenue with 45% profit margin in the past fiscal year.

Developed operational strategy for enterprise, including professional services, resource management, contract management and sales operations that resulted in increased efficiency, increased resource utilization, faster contract cycles and consistent messaging.• Identified opportunities that improved or established process, injected efficiencies and best-practices that increased overall financial performance which included reducing project financial forecasting process from quarterly to monthly, creating a resource utilization dashboard that provided weekly visibility to KPI performance.• Partnered directly with the Board of Directors to align strategies and measure outcomes.

While focused on the Claims Decisions Product, assessed current project portfolio (implementation and production support) for methodology and execution improvements, efficiencies, and best-practices; implemented improvements and monitored portfolio performance weekly.• Collaborated with Executive Leaders to draft transformation roadmap and plan for Claims Decisions that included cross-functional disciplines, i.e., Sales Support, Account Management, Implementation Professional Services, Program Oversight and Governance, integration with Shared Services (Quality Assurance), Claims On-boarding and Training.• Provided business domain expertise, solution strategy and leadership across client implementations and production support, enabling stronger client relationships and additional sales opportunities.

Led transformation efforts and provided senior management oversight for North America Account Management, Pre-Sales, Professional Services, PMO, Analytics, Finance/Billing, Legal Contracting and Training.• Led global project to modernize the software implementation methodology end-to-end; successfully implemented globally, resulting in measurable improvements in project deliveries.• Established a Global Resource Management program for Professional Services resources across the business.

• Provided overall program guidance to define the framework, methodology and direction for a five (5) year, multi-phase Specialty Lines Policy Administration Transformation Program. • Provided enterprise-level business architecture expertise to develop a comprehensive Implementation Roadmap for the conversion of ICD-9 to ICD-10 Diagnostic Codes for a leading Dental Provider Network.• Provided best practice definition, thought-leadership and direction to program recovery initiatives, implementation methodology, process and approach.

• Provided hands-on management of critical large-scale, enterprise-wide projects spanning multiple organizations and vendors, from inception through successful deployment.• Delivered measurable results for high-profile clients in insurance, healthcare, retail, energy and aerospace industries. Increased client satisfaction and significantly improved retention rate.• Offered tactical agility and strategic vision, advising leadership team on industry growth opportunities, solution offering advancements, internal process improvements and efficiencies.

• Project Management Office Lead (2006 to 2007)• Lead Program Manager (2005 to 2006)

• Sr. Project Director, Retirement Services Divestiture Project (2004 to 2005)• Stop Loss Program Manager (2003 to 2004)• Component and Solution Manager, Claim PMO (2002 to 2003)