Caroline Grant Email & Phone Number

Newark, California, Us

Oversee multiple client engagements simultaneously, managing client leads as well as leading API Strategy offerings. Google Apigee partner, assisting strategic accounts that need guidance implementing an Enterprise API program. Engagements include a variety of deliverables such as API program strategy, Apigee platform installs, Apigee Portal implementations, platform migrations, governance, security, and DevOps automation.• Lead a team of 5 Sr Consultants/Architects that are responsible for maximizing client value, delivering strategy, facilitating change, managing expectations, and overseeing technical execution• Engaged in four Fortune 50 organizations as a Google partner and many other mid-size to large organizations• Responsible for revenue management across accounts• Create new opportunities in accounts, participate in new client sales cycles, and ensure customer retention• Lead and facilitate workshops for strategy deliverables such as maturity assessments, program vision and roadmap creation, API product strategy and catalog presentation, and client kickoff meetings• Trusted advisor on accounts, navigating customers through change, challenges, and modernization• Internal product owner for API strategy offerings

Beaverton, Oregon, Us

Beaverton, Oregon, Us

PK: the experience engineering firm. Together with the world's most customer-obsessed companies, we combine great design and strong tech to accelerate outcomes.

Nashville, Tennessee, Us

Leading teams that are building standard, repeatable data delivery patterns in cloud technologies and leading the build and design of Asurion's second generation data lake Responsible for rearchitecting and redesigning the enterprise data lake, data patterns moving data to the platform, and data marts in AWS Support Asurion business units around the world by building standard data solutions that are delivered across multiple regions in the cloud. Manage a team of over 70 people onshore and offshore including Nashville, TN, Sterling, VA, Pune, India and Manila, Philippines.Working closely with key software companies to build innovative solutions (AWS, Microsoft, Talend)Partnered closely with security, cloud governance, and enterprise architecture to ensure security is light weight, but pervasive throughout all solutionsMeet regularly with key business units and stakeholders to understand key data needs as we build and migrate onto to the new platform

Nashville, Tennessee, Us

Oversaw a managed services vendor who was responsible for all application development and operational support during the time the future cloud-based application was being built.Responsible for 2 of the largest US mobility clients (including their migration to the new platform), providing over 50 million customers with access to cell phone or tablet replacement and cell repair through Asurion's claim applications. Oversaw approximately 6,500 hours of new application development delivered each month in 2016. “On the hook” to guarantee Asurion was getting the committed value from the vendor as well as meeting client commitments, and making sure that critical incidents did not occur in productionRepresented Asurion technology for clients and worked closely with product and customer teams to communicate project milestones, determine dependencies, communicate risks, and provide priority recommendations for development activitiesHands on engagement with other application tech teams onshore to ensure success. Worked with vendor engagement managers, developers, BAs, QA, Asurion release management, and other Asurion technology teams to eliminate any barriers to delivery.Provided program leadership and coordination as needed across Asurion technology teams for projects greater than 10,000 hours to ensure overall technology success as the claims system was the central part of program delivery.

Nashville, Tn, Us

Managed a team of analysts and developers supporting several key initiatives within Parallon/HCA for the revenue cycle business offering Built a team of senior business analysts to provide business requirements and analysis for the next generation payment recovery application (code purchased from a 3rd party), with an emphasis on analyzing and implementing the Medicaid and Medicare new payment methodologies introduced in 2013. (The new revenue application replaced 17 legacy systems within HCA but had to be hugely modified to support Hospital payment/reconciliation functionality.)Supported data operations and business analysis for new hospitals including 13 implementations in 2012 and aprox 75 in 2013Implemented software and agile best practices such as new requirements templates, use cases, release notes documentation, and prioritization processes for enhancement requests. Introduced Jira, Scrum, and agile development. Oversaw the Technology effort for a Cost Accounting project where an aggregated data extract from across the enterprise was built in order to create a pricing model so that Parallon could better understand the cost of the revenue services they were offering to other Hospitals and to evaluate future hospital acquisitionsManaged a BI Reporting team, providing all of the financial month-end reporting for hospitals on the application. Reports were used to close the books monthly and provided all Government Reports required to reconcile with Medicare, Medicaid, and Tricare monthlyDue to a rapidly changing payment landscape, implemented MicroStrategy dashboards for our call centers, as well as Tableau and other data discovery tools for our analytics teams to identify payment and insurance trends quickly. Supported rapid development techniques.Responsible for feeding key revenue data to the HCA Enterprise Data Warehouse daily and maintained the revenue cycle data warehouse

Franklin, Tn, Us

Healthways’ technology division acquired in a 10-year, $380 million outsourcing agreement in July 2011 to HP Enterprise Services, however responsibilities remained the sameManaged a $2.2 million dollar operational budget and approximately $4 million of the $31 million annual capital budget for the Embrace Technology project for new developmentLead a team of aprox 30 people made of FTEs and contractors utilizing an onshore/offshore modelResponsible for new development and operational support in the middle tier technology area including the rules engine functionality and services passing data between the data intake process, the clinical information application, the web application, and the dialer applicationResponsible for all data architecting/data modeling and data intake new developmentCreated project plans and resource plans to ensure on time delivery of servicesPartnered with internal and external customers to resolve escalations and identify system enhancementsMaintained vendor relationships and negotiated cost for related middle tier software supportSimultaneously managed the Clinical Information System GUI development for 4 months to fill an interim resource gap

Franklin, Tn, Us

Selected by the CIO to turn around the QA area specifically relating to the data intake processEvaluated staff and replaced FTEs with experienced analysts and developers and reconfigured all contractors to an onshore/offshore model resulting in project expense reductions of approximately $350,000 annuallyBuilt QA environments, automated audits and test scripts for new implementations, and created a defect resolution and reporting process with the development teams for the Embrace application and legacy systemsPerformed the first integrated application testing in company history by supplying all downstream systems with reliable test data for the Embrace application launch and led the first integrated user-acceptance testing effort with an external customer

Franklin, Tn, Us

Led 3 managers and 20 total team members for the data operations functions for 3 Business Units; provided 100+ employer and health plan customers with disease management and wellness data solutionsSpearheaded relationships and created new solutions to transfer data between customers and internal companies obtained through acquisition--created automated reconciliations to audit data between system hand-offs and improved scalability and architecture between systemsDesignated as the SME within the Information Technology group on bundled disease management and wellness offerings; participated in sales demos, RFP preparation and customer meetings, and advised various internal leaders about IT capabilities

Franklin, Tn, Us

Led 11 new customer data implementations and integration solutions including the first integrated wellness implementation providing new services from acquired companies in a time of unprecedented growth Worked closely with the customer and internal account teams to determine data and reporting needs and to ensure successful disease management and wellness implementationsKey participant in merger/integration meetings; designed short-term and long-term integration plans and processes for BT systemsManaged and led daily activities for the Medicare Health Support (MHS) pilots with a team of 6 developers and analysts; streamlined processes and the team to a point where a manager was no longer requiredDeveloped and delivered 10 customized reports from the data warehouse to monitor account performance, created a new operational data store, and improved the load time from monthly to dailySupervised the claim logic coding in order to validate company's revenue recognition would match the 3rd party vendor hired to audit results

Franklin, Tn, Us

Responsible for data operations and business analysis of 5 accounts including BCBS Empire of NY, BCBS Wellmark, and Tufts Health PlanProcessed claims, pharmacy, membership, and provider data, identified diseased members, and downloaded identified members to the Clinical Application System so that clinicians could work with highest cost portion of the insurance company's populationIdentified, documented, scoped, tested, and implemented changes to customer data discrepancies, new business rules, and defectsIT point of contact for the customer, operational finance, fulfillment, account management, and clinician teams regarding any customer data questionsTraveled on-site quarterly to present up-sell opportunities based on data analysis, data trends, and aided with ROI presentationsLed data summits with customers to capture and understand their use of member and claims related information