Caroline Bondier Email & Phone Number

Arcticana is a boutique consulting agency focusing on business transformation, operational excellence, and business technology. As the founder, I’m here to help your organization perform at its best and achieve its strategic objectives.Customers include:- Esystems Nordics- Kekkilä-BVB - Skanio- Hässelby Blommor- Epical

Based in Helsinki, Finland, we are a group of OpEx practitioners who meet four times a year to share and discuss operational excellence-related topics.

Leading the go-to market strategy efforts of Skanio. Skanio advanced technology scanning services empowers building owners with comprehensive insights into their building and elevator modernization requirements while offering service providers and elevator manufacturers unprecedented prospects. Skanio fosters a dynamic ecosystem where innovation, collaboration and Digital Twins are the cornerstones of progress.

Vantaa, Southern Finland, Fi

Leading Kekkilä-BVB Business Processes Transformation and ERP renewal as an external Program Director. Keikkilä-BVB is the European leader in horticulture providing substrates, growing media products and materials to professional greenhouse growers, landscapers, retailers and consumers, in over 100 countries worldwide.

Helsinki, Fi

Leading the renewal of the commercial strategy, the sales processes , the operating model, related business governance, as well as managing the sales tools development (CRM and Quote builder)

Espoo, -, Fi

Global portfolio and operating model owner for KONE Modernization business (1.4b€ in sales in 2020). Responsibilities include leading program management office, transformation programs roadmap and communication, developing new processes and tools together with our global, area and frontline network to create the best possible experience for our customers. In addition, Head of Tendering and Ordering.

Espoo, -, Fi

Global business owner and team lead of Tendering and Ordering process for KONE Modernization business (1.4b€ in sales in 2020). Our responsibilities include driving activities in all KONE units using the business process and IT solutions; and implementation of application and product releases.

Espoo, -, Fi

Responsible for KONE CRM development, maintenance and support; Responsible for KONE CRM functional aspects and solution roadmap creation with key stakeholders; Responsible for managing KONE CRM Key user community (100+) and Global CRM team.

Espoo, -, Fi

Responsible for supporting global CRM users; training and managing global CRM key user community; developing business analysis tools within the CRM system together with global sales process owners.

Hyderabad, Ts, In

Developing tools, processes and methods within Sales and Marketing activities. Responsible for market and customer analysis and for collecting customer satisfaction surveys and metrics data. Creating reference cases for Sales and Marketing purposes. Responsible for the CRM system and customer events.

Hyderabad, Ts, In

Ensuring effective project coordination in complex and international multi-projects environment for Nokia. Handling translation packages, error management, safety texts and platform help coordination; proofreading, launching live documentation, vendor coordination.

Hämeenlinna, Southern Finland, Fi

Responsible for Market Research, web editing, and development of the Traffic and Logistics R&D Center

Program, Leading Organisations In Disruptive Times

Mba, International Business Management

Bba, International Business

Degree Program, Business