Caroline Van Der Poel-Bultman Email & Phone Number

London, Gb

Greater London, England, United Kingdom

Scope, design, and streamline processes to optimise operational efficiency and reduce cost of sales, particularly during go-to-market phasesTackle operational debt to improve business agility and readiness for market fit Provide expert stakeholder management support in complex projects, ensuring effective coordination and communicationMentor and guide project teams, fostering growth and driving successful project outcomesDeliver comprehensive programme and… Show more Scope, design, and streamline processes to optimise operational efficiency and reduce cost of sales, particularly during go-to-market phasesTackle operational debt to improve business agility and readiness for market fit Provide expert stakeholder management support in complex projects, ensuring effective coordination and communicationMentor and guide project teams, fostering growth and driving successful project outcomesDeliver comprehensive programme and project management, ensuring smooth execution, timely delivery, and budget adherence Show less

London, England, United Kingdom

Lead responsible and accountable for redesigning processes, challenging norms, and overseeing technology delivery for the full mmi product suit, focussing on methodology, back-end apps and productivity tools.As a scale-up mmi runs multiple projects to support the go-to-market strategy with limited resources. This requires effective prioritisation for optimal client outcomes.Streamlined project management processes to allocate resources judiciously, prioritising tasks for maximum… Show more Lead responsible and accountable for redesigning processes, challenging norms, and overseeing technology delivery for the full mmi product suit, focussing on methodology, back-end apps and productivity tools.As a scale-up mmi runs multiple projects to support the go-to-market strategy with limited resources. This requires effective prioritisation for optimal client outcomes.Streamlined project management processes to allocate resources judiciously, prioritising tasks for maximum client benefit. Achieved 100% client retention by optimising resource allocation and delivering exceptional results across projects.Incomplete and disorganised documentation hindered development and operational efficiency, impacting training, productivity and cohesion in the organisationImplemented a comprehensive documentation system, ensuring all processes and systems were fully documented and centrally organised. This fostered smoother workflows and more effective operations and training processes. In turn this led to improved data quality and heightened client satisfaction. Show less

Twickenham, United Kingdom

Overseeing smooth management of the Operations Department, ensuring timely implementation of client contracts and daily operations through the delivery of top-tier data quality and accurate data production. Additionally, the role involves supporting IT in developing better systems to aid efficient production. One of the biggest challenges was meeting deadlines for daily production and client setups, often resulting in costly overtime due to frequent overruns.Implemented… Show more Overseeing smooth management of the Operations Department, ensuring timely implementation of client contracts and daily operations through the delivery of top-tier data quality and accurate data production. Additionally, the role involves supporting IT in developing better systems to aid efficient production. One of the biggest challenges was meeting deadlines for daily production and client setups, often resulting in costly overtime due to frequent overruns.Implemented strategic management of the seasonality of our data entry process and provided comprehensive coaching and training to the team. Successfully met deadlines and reduced overtime expenses by 80%, enhancing operational efficiency and reducing financial strain. Show less

Twickenham, United Kingdom

Managed a team responsible for data quality and the deadlines of standard and bespoke report delivery.Managing a new team posed the challenge of rapidly recruiting a large workforce while preserving quality standards.Implemented extensive mentoring and training program to address the team's need for skill development and support. Successfully cultivated a high-performing team characterised by a remarkable 95% staff retention rate, demonstrating the effectiveness of the… Show more Managed a team responsible for data quality and the deadlines of standard and bespoke report delivery.Managing a new team posed the challenge of rapidly recruiting a large workforce while preserving quality standards.Implemented extensive mentoring and training program to address the team's need for skill development and support. Successfully cultivated a high-performing team characterised by a remarkable 95% staff retention rate, demonstrating the effectiveness of the implemented mentoring and training initiatives. Show less

Twickenham, United Kingdom

Overseeing all technical aspects of mmi customer relationships supporting the Sales team. Addressing product-related queries, facilitating effective product use for customers, and conveying customer feedback to developers for potential feature or product enhancements and analysis.Maintained 100% client retention.

London, United Kingdom

Assisting in the establishment of a service aimed at reducing energy bills in the UK, based on a Dutch model, with the challenge of adapting it to cultural differences.Collaborated with stakeholders to adapt the Dutch model to suit the UK market, conducting thorough research into cultural preferences and consumer behaviours. Implemented necessary adjustments to the service framework, ensuring alignment with UK market requirements.This resulted in a successful set-up of the… Show more Assisting in the establishment of a service aimed at reducing energy bills in the UK, based on a Dutch model, with the challenge of adapting it to cultural differences.Collaborated with stakeholders to adapt the Dutch model to suit the UK market, conducting thorough research into cultural preferences and consumer behaviours. Implemented necessary adjustments to the service framework, ensuring alignment with UK market requirements.This resulted in a successful set-up of the service Assisting in the establishment of a service aimed at reducing energy bills in the UK, based on a Dutch model, with the challenge of adapting it to cultural differences. Show less

Leiden, South Holland, Netherlands

Managing online bachelor's degree courses focused on IT skills, ensuring timely planning and coordination using project management tools.Implemented a structured project management approach, planning course activities, resource allocation, and timelines. Utilised project management tools to streamline workflows and facilitate efficient collaboration among stakeholders.Successfully established fully operational courses with all required resources, including qualified teachers and… Show more Managing online bachelor's degree courses focused on IT skills, ensuring timely planning and coordination using project management tools.Implemented a structured project management approach, planning course activities, resource allocation, and timelines. Utilised project management tools to streamline workflows and facilitate efficient collaboration among stakeholders.Successfully established fully operational courses with all required resources, including qualified teachers and relevant materials, meticulously arranged and prepared within specified timelines. Show less

Leiden, South Holland, Netherlands

Co-owner for a webshop, responsibilities encompassed drafting the business plan, administering finances, facilitating customer interactions, managing IT infrastructure, and orchestrating a Google AdWords campaign, which notably yielded a 600% surge in sales.

Sassenheim, South Holland, Netherlands

Provide therapeutic interventions, coaching sessions, and comprehensive report writing within a privately-owned primary psychology practice, with a primary emphasis on addressing work-related challenges.

Amstelveen, North Holland, Netherlands

Operating within a small-scale, but very successful setup spanning nine global locations, the task was to optimise knowledge utilisation and accelerate delivery speed across the global network through streamlined processes.Formulated and executed detailed strategies and implementation plans, focusing on process refinement and knowledge leverage to enhance operational efficiency. Successfully obtained board approval for the proposed strategies and implementation plans.

Utrecht, Netherlands

Focus on performance improvement, encompassing research and support for change projects related to organisational and business processes.In one project collaborated with PeopleSoft on developing an insurance issuance module tailored for the Dutch market.Engaged with an actuary to thoroughly understand the intricacies of the Dutch life insurance landscape and worked collaboratively to develop a comprehensive implementation plan. Successfully devised a detailed plan for the… Show more Focus on performance improvement, encompassing research and support for change projects related to organisational and business processes.In one project collaborated with PeopleSoft on developing an insurance issuance module tailored for the Dutch market.Engaged with an actuary to thoroughly understand the intricacies of the Dutch life insurance landscape and worked collaboratively to develop a comprehensive implementation plan. Successfully devised a detailed plan for the implementation of the insurance issuance module, addressing the specific requirements and nuances of the Dutch market. Show less

Amsterdam Area

Coordinating 25 diverse stakeholders with varied interests for a large-scale migration involving 70,000 corporate clients.Implemented a comprehensive stakeholder engagement strategy, conducting regular meetings to align objectives, address concerns, and foster collaboration. Utilised effective communication channels to ensure transparency and facilitate dialogue among stakeholders.Successfully mitigated potential conflicts and minimised disruption during the migration process… Show more Coordinating 25 diverse stakeholders with varied interests for a large-scale migration involving 70,000 corporate clients.Implemented a comprehensive stakeholder engagement strategy, conducting regular meetings to align objectives, address concerns, and foster collaboration. Utilised effective communication channels to ensure transparency and facilitate dialogue among stakeholders.Successfully mitigated potential conflicts and minimised disruption during the migration process. With only a couple of hundred client calls logged and no internal complaints, the migration proceeded smoothly, exceeding expectations. Show less

Amsterdam Area

Participated in a traineeship aimed at providing comprehensive knowledge of IT development encompassing e.g. coding, project management, development processes, and design.Alongside this actively participated in hands-on learning experiences and practical exercises to gain proficiency in essential skills by contributing to a real-life project involving the development of an online banking system for Postbank.

Master Of Arts, Psychology

Activities and Societies: Student member of Exams Appeal Committee social- en organisational psychology and personality psychology.

Lean Consultant, Lean Expert

Activities and Societies: Course to train to Black Belt Lean Consultant.

Gymnasium, High School/Secondary Diplomas And Certificates, Vwo

Yes

Problem- and change analysis (1996), NIMA-A (1997, graduated), NIMA-B (1998, graduated), Propedeuse Nederlandse taal- en letterkunde.