Responsible for developing business cases and working on various projects. Including: stakeholder analysis and management; the investigation of business issues; requirements engineering; business process modelling; and providing support throughout the life cycle of a project. I particularly enjoy working in different areas of the business, investigating current processes, documenting the ‘as is’, suggesting improvements, capturing business requirements and writing business cases that are… Show more Responsible for developing business cases and working on various projects. Including: stakeholder analysis and management; the investigation of business issues; requirements engineering; business process modelling; and providing support throughout the life cycle of a project. I particularly enjoy working in different areas of the business, investigating current processes, documenting the ‘as is’, suggesting improvements, capturing business requirements and writing business cases that are approved by the Investment Committee upon first submission.I am currently working on a number of significant projects, liaising with IT and business stakeholders of varying levels across the business and externally. Show less

In my role within the IT Applications Management team, I was responsible for gathering specific user requirements through direct liaisons, writing technical specifications and testing subsequent system changes prior to rollout. This was achieved through a good understanding of both the business processes and technical implementations. As a Business Analyst my involvements included: the full lifecycle management of projects; leading kick off meetings; producing project plans using MS Project… Show more In my role within the IT Applications Management team, I was responsible for gathering specific user requirements through direct liaisons, writing technical specifications and testing subsequent system changes prior to rollout. This was achieved through a good understanding of both the business processes and technical implementations. As a Business Analyst my involvements included: the full lifecycle management of projects; leading kick off meetings; producing project plans using MS Project and project status reports; identifying improvements to streamline the development lifecycle; acting as the sole Business Analyst and Project Manager on a project to develop a Case Management System (CMS) for the Probate department; managing, co-ordinating and supervising a CMS scanning solution in various geographical locations; investigating billing issues experienced by the Professional Regulatory department (the most complex billing system in Blake Lapthorn Tarlo Lyons) and presenting my findings to the management team resulting in the resolution of issues. As well as the areas listed above, I was keen to increase my knowledge and skills by proactively applying myself to other areas including: user support; website maintenance; reviewing data protection requirements for the website and gathering firm wide requirements for a new conflict checking system via the Intranet based Portal System. Show less

Developed a CMS called Legis that was used throughout the firm. My role included writing documentation to support development; testing for system errors; developing and implementing bug fixes; writing help files for use with new features, as well as providing direct support for users.

My first role after graduating from University was as first line support to over 250 users, within a large recruitment company. I answered various queries in the form of face-to-face meetings; telephone calls and via email. I also raised in-house software bugs to the development team and ensured users received subsequent feedback. In addition to my helpdesk role, I maintained the Intranet pages to keep users abreast of software development suggestions; managed equipment bookings, set up… Show more My first role after graduating from University was as first line support to over 250 users, within a large recruitment company. I answered various queries in the form of face-to-face meetings; telephone calls and via email. I also raised in-house software bugs to the development team and ensured users received subsequent feedback. In addition to my helpdesk role, I maintained the Intranet pages to keep users abreast of software development suggestions; managed equipment bookings, set up presentations and meetings; and was responsible for organising daily system backups. Show less