Caroline Chan Email and Phone Number
Caroline Chan work email
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Caroline Chan personal email
I specialise in engagement activities for customers to gain value from legal, regulatory and business information systems. My experience includes customer communication strategies, facilitator-lead training, research support and taking part in workflow automation projects. I enjoy working with customers across a range of industries and practice areas in Australia and across Asia.
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Ai TrainerThomson Reuters Sep 2024 - PresentSydney, New South Wales, AustraliaAssisting customers with the use of AI technology to find relevant content easily and efficiently. -
Engagement ManagerLexisnexis Pacific Jul 2022 - Sep 2023Sydney, New South Wales, AustraliaMy role is to assist lawyers work more efficiently through the incorporation of Practical Guidance resources into their day-to-day workflow. I support customers adoption of their current or new subscription to ensure maximum value. This is done through a combination of assessment of needs, training, liaising between key stakeholders and Practical Guidance writers, and providing additional support as required. -
Customer Success ConsultantLexisnexis Apr 2018 - Aug 2022Sydney, New South Wales, AustraliaIn this role I support customer retention and deliver training on LexisNexis platforms from general overview to practice area-based sessions. I also provide tailored support responding to information needs and gaps with tips to find results efficiently. -
Business DevelopmentEuromonitor International Aug 2011 - Aug 2016SydneyIn this role I constantly look for new opportunities to increase sales revenue for Euromonitor market data research solutions. I work with stakeholders in large corporates to discover their business challenges and roadblocks in order to meet strategic targets. Support customers with presentation of key findings on macro- or micro-economic data, key trends, opportunities, risks and consumer insights. -
Account ManagerThomson Reuters Apr 2003 - Dec 2010Pyrmont, New South Wales, AustraliaIn this role I am responsible for account management and service support for customers across legal, tax and government segments. Main duties include: contract negotiation, account activation, service, billing and research support. Respond to new opportunities by presenting product capabilities aligned to customers’ information needs. Also support customers during trial engagement.
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Enterprise ConsultantFactiva Limited Jul 2001 - Mar 2003Hong Kong, Hong Kong SarImplementation planning and account management support for global customers in Asia. Provide customised access to Factiva information products, develop marketing and training programme to increase usage and promote awareness. -
Account Development ExecutiveFactiva Limited Jan 2000 - Jun 2001Hong Kong, Hong Kong SarDevelop account retention strategies and research assistance for corporate customers. Meet and exceeded sales targets, and provide online training for customers.
Caroline Chan Skills
Caroline Chan Education Details
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UnswMaster Of Business Technology (Mbt) -
Communication
Frequently Asked Questions about Caroline Chan
What company does Caroline Chan work for?
Caroline Chan works for Thomson Reuters
What is Caroline Chan's role at the current company?
Caroline Chan's current role is AI Trainer, Thomson Reuters.
What is Caroline Chan's email address?
Caroline Chan's email address is ca****@****tor.com
What schools did Caroline Chan attend?
Caroline Chan attended Unsw, University Of Technology, Sydney.
What are some of Caroline Chan's interests?
Caroline Chan has interest in Children, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Caroline Chan known for?
Caroline Chan has skills like Account Management, B2b, Strategy, New Business Development, Competitive Intelligence, Market Research, Event Management, Marketing, Sales, Business Intelligence, Customer Insight, Competitive Analysis.
Who are Caroline Chan's colleagues?
Caroline Chan's colleagues are Bandele Adeyemi, Sheila Olson, Scott Saylor, Sheila Owen, Muhammad Yamany, Thomas Keadle, Maggie Tacheny.
Not the Caroline Chan you were looking for?
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Caroline Chan GAICD
Board Director | Finance | Sustainability | Risk | Transformation | Customer Centric | Human Capital | Asean-Australia TiesAustralia1iinet.net.au -
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1anz.com -
3rmit.edu.au, newcastle.edu.au, acs.org.au
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