Caroline Morgan Email & Phone Number

Greenville, Sc, Us

Greenville, South Carolina, United States

The Project Manager works With IT Staff, Senior Level Corporate Management, Operations, Software Vendors-Responsible for the implementation of new key technologies which make the business more profitable or cut waste (Loan Management System, Third Party Research Projects, launching business revenue-generating initiatives, etc.) -Define functional requirements and interview potential vendors -Coordinate and plan appropriate training programs with Training Department-Set deadlines, assign responsibilities, and monitor the progress of program changes-Rely on extensive experience and judgment to plan and accomplish goals-Perform a variety of tasks related to IT and business initiatives -Point of contact with external vendors-Establish and maintain effective working relationships with other departments and fellow employees

Business leader for remediating customer accounts where there is a financial impact. The role involves coordinating resources across teams including Technology, Compliance, Legal, Finance, and Account Operations. Ensures that customer remediations are tracked and completed, as well as provides insight on root causes to process and system owners. Communication and accountability are key traits for this role.-Business owner for complex remediations involving loan accounting, financial controls, and financial statement impact. Identify business requirements, available options, execution strategy, and prioritization among remediation projects.-Organize and define problem statements, root causes, remediation plans, and results validation (did the remediation work as intended) for internal and (as applicable) external stakeholders.-Coordinate with Compliance and Legal leadership to create corrective actions for identified compliance needs. Organize the resulting corrective action efforts conducted by Account Operations and provide guidance on project management and documentation.-Identify root causes and create project requirements for remediating system and process gaps to prevent recurrence of issues that led to the corrective actions.-Communicate with ACA Legal and Compliance leaders, ACA Executives, Audit team, Account Operations, and Data Analytics teams on current state of corrective actions and remediations.-Accountable for progress and tracking of ACA’s corrective action efforts involving loan accounting and financial statement impact.

Spartanburg, South Carolina, United States

American Credit Acceptance – Leadership Institute 2021-2022American Credit Acceptance – Process Mapping Course American Credit Acceptance – Six Sigma Training 2021-2022Project Management Institute – Project Management Basics Course (currently enrolled)• Promote Culture of Process Improvement: Identify opportunities to reduce risk, maximize efficiencies, and implement Six Sigma standards throughout all projects; Suggest, create, and implement best practices for process improvement.• Shadow Associates to determine current state business processes and create technical procedures detailing steps to complete the said process.• Contemplate future state processes that will improve the efficiency of each process, reduce waste, and improve utilization of Associates.• Train Associates on process improvements within their job function.• Audit processes to identify areas of improvement and notify Management of pain points in the procedure.• Act as Project Manager for assigned compliance remediation projects.• Work with Servicing Strategies team to use relevant reporting related to time savings.• Streamline communication for Controllership audit findings to reduce the amount of overdue audit items and increase closures.• Gather requirements from stakeholders to determine needs for the business unit/team.• Knows and stays current with organizational and departmental policy. Makes sound, informed decisions without procrastination. Change plans and priorities quickly based on new information.• Develop the training material surrounding process improvements and execute procedure training to cross-functional business partners as applicable. In addition, produce pieces of training for various internal departments and business functions.• Create and provide training videos for systems training (example: SPECTRUM, ARCHER, Jira)

Greenville, South Carolina Area

• Developed and executed a technical procedure manual for new hires, including IT 101 training. • Conduct initial new hire training and ongoing training to improve associate performance.• Rewrite technical training documents to match client company branding and update processes.• Bill clients for 1099 contractors and determine the bill rate vs. the pay rate.• Utilize Excel and Applicant Tracking System (ATS) to track recruiting metrics.• Research and use strategic recruiting methods to fill a variety of jobs from Junior to Executive-level roles.• Modify and create job descriptions to attract technical talent.• Evaluate successful recruitment methods and tools by analyzing data and reallocating budgets funds to improve placement success rates; analyze geographic job markets to determine where to find the best candidates and how to attract top talent• Create and administer assessments to ensure the candidate meets role requirements.• Train new and associate recruiters on technical concepts and HR legal compliance pertaining to interviewing and hiring best practices. • Ensure written communication is free of errors utilizing a critical eye to demonstrate the highest level of professionalism and eliminate confusion.• Use intuitive skills to detect red flags and eliminate high-risk candidates from continuing through the hiring process.• Perform mock interviews for college graduates and present interviewing best practices graduating seniors; Provide recommendations for curriculum adds based on the current tech industry environment needs

Spartanburg, Sc

• Subject Matter Expert for iCIMS Applicant Tracking System training manual/Recruiter Training Manual. Trained and coached upcoming recruiters on the team.• Piloted the implementation of iCIMS HRIS, became the SME on the system, created a training manual for the system, and trained end-users to utilize the system effectively. • Tracked recruiting metrics including, but not limited to, cost-per-hire and time-to-fill.• Managed the tedious requisition approval process, ensuring compensation budgets set, and paperwork was correctly completed for Finance.• Used sourcing tools and techniques to identify high potential candidates, both with social and professional networking, with the majority of time focused on passive candidate techniques.• Major focus in Information Technology recruitment, as well as Accounting, Tax, Treasury, Business Engineering, Product Management, Human Resources, Construction, Licensing, Purchasing, Loss Prevention, Internal Audit, Compliance, External Affairs, Legal, Financial Analysis, and Customer Service.• Participated in Toastmasters to improve public speaking skills, as well as network with different departments and make company connections.• AWARD: EXEMPLIFYING ADVANCE AMERICA’S CORE VALUES 2016

Union, South Carolina

• Input job requisition requests through Applicant Tracking System portal.• Familiar with Six Sigma processes through osmosis of working in the manufacturing industry.

Greenville, South Carolina Area

• Third-party recruiter for a Textile Placement Company.• Recruited technical manufacturing employees including Shift Supervisors, Engineers, and more.• Screened resumes of potential candidates for open positions.• Prescreened candidates for minimum requirements.• Created and maintained company website.