Caroline Dillon, Cissp is a Program Manager, USCIS GCACS contract at Solutions By Design II, LLC. She possess expertise in it service management, sharepoint, itil, system administration, active directory and 33 more skills. Colleagues describe her as "It is my pleasure to provide a strong recommendation for Caroline Dillon. I managed Caroline on a newly-won contract through a difficult transition marked by severe delays in provision of equipment and account accesses. Caroline's team met productivity goals despite being severely constrained by these factors. Once her team received what they needed to be productive, they soon were able to significantly exceed formal and informal contract requirements. Caroline and her team did this despite half of the team being newly-hired without significant experience in the customer domain. Caroline's customers consistently provided very positive feedback on her results, even during the most challenging times when the contract was getting off the ground. I recommend Caroline highly for her IT Security, DHS, and Leadership expertise. " and "Caroline Dillon is one of the most capable IT professionals I have ever had the pleasure of working with. Caroline is an extraordinarily quick learner and, unlike many IT professionals, knows how to explain complicated IT issues to lay people without ever seeming to talk down to those lay people. She has a positive outlook on her work and is always eager to take on any new challenge. I never knew Caroline to fail at any job she was given."