Caroline D. Email and Phone Number

• Led a multi-layered enterprise applications project to successfully transition Saas products to a new business model from quote to cash and improve the effectiveness of the logistics process. Drove alignment and resolution with stakeholders, developed a product roadmap, product backlog, user stories, features, and defined metrics and goals, enabling teams to seamlessly sell new products to customers. Product documentation was created throughout the project to track and communicate progress to team members.

• Worked as a team to resolve long-term billing and CPQ provisioning issues for digital products by addressing user needs, business problems/goals, and developing Apex code and automated processes that eliminated incorrect totals that were appearing on 20% of deals for two years, ensuring accurate calculations. • Collaborated with stakeholders to address lifecycle management issues (SDLC) that reduced the margin for error in renewal creation by 97% by refactoring code and adhering to software development best practices.

• Championed MVP concept while leading project to modernize artworxLA’s referral system so that predictive automation could be built to create separate campaigns based on potential/historical giving capacity of donors. • Addressed stakeholder concerns about low engagement and increased customer acquisition rates by 660% through strategic email marketing, social media campaigns, and SEO technical optimization.