My background and experience has shaped my people-centred practice. My principles have always been to get in there early, build relationships of trust and respect with whoever I’m working with, get to the root cause of the problem at hand, and keep trying different approaches until the issue’s resolved or at least better. The need to find creative and innovative ways of doing business, better and smarter, and in a way that delivers sustainable change, has been at the forefront of all my work to date. The devil is always in the detail and I want to find solutions that encourage proactive rather than reactive measures, that are often too late and are avoidable. • Setting and implementing policy and strategic objectives for improving information and data management services across the Council, to ensure a culture of openness, transparency, responsiveness that is intelligence led, ethical and compliant with legislation including Freedom of Information, Public Records and Data Protection.• Leading strategic improvement programmes for Information Governance, Master Data Management, Smarter Working and playing a key role in establishing a readiness approach for responding to the Scottish Child Abuse Inquiry.• Managing audit, risk, monitoring and reporting, budgetary and staffing functions across Information Governance to be responsive to and provide proportionate assurance to senior management, Senior Information Risk Owner (SIRO), Elected Administration, Trade Unions and Regulators.My Doctoral studies have provided me with expert up-to date knowledge of business intelligence, the complexities of culture change, and the importance of setting clear strategy, policy and plans using research standards that ensure appropriate rigour and integrity is in place. This knowledge has been timely and hugely relevant, enabling me to transfer my learning directly back into my work, my approach and the Council.