•Built and maintained relationships with prospective students to solidify excellent perception of university brand and develop student interest resulting in a record-breaking year of freshman enrollment (Fall 2016)•Coordinated hiring, training, scheduling, and management of 115 tour guides and office employees•Demonstrated time management and event planning skills in organizing all campus tours, information sessions, and open house visits to improve potential student visit experience •Reviewed and admitted prospective student applications against pre-determined university criteria for admission to expedite application review process•Managed all office, clerical, and administrative tasks to ensure efficiency of application review process Student Ambassador (June 2012-June 2015)•Led vibrant informational tours of campus for prospective families to improve visitor knowledge of educational opportunities and market institution resulting in recognition as “University Tour Guide of the Year” (Spring 2012)

•Mentored and mediated conflicts among group of 65 undergraduate students to increase student satisfaction and improve retention among first and second year students•Organized and executed dynamic and educational programs that encourage diversity awareness and campus integration for residential area of 700 freshman and sophomore level students •Developed and coordinated biannual training program to instruct and prepare newly hired employees of policy enforcement and student experience related knowledge required for fulfillment of Resident Assistant position•Completed administrative duties including incident reports, weekly residential area status checks, and residence hall openings and closings

•Remodeled and maintained university study abroad website to establish a strengthened digital presence and improve online communication strategies for the department•Led and organized informational pre-semester sessions for university students participating in study abroad programs to ensure preparedness and encourage cultural integration abroad