Engineer with experience in customer success, information technology consulting and customer centric topics, having worked for a multinational construction company, a consulting firm and currently as a CSM. I am a creative, communicative, multidisciplinary person committed to achieving operational goals for each project.Keywords: Customer satisfaction | Customer retention | Customer success | Customer experience | Customer engagement | Post-sales follow-up | Customer support | Customer relationship management | Customer feedback | Customer performance indicatorsSystems: MS Office | G SuiteE-mail: carolpsmonte@gmail.com
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EpmoSkepsBrazil
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CooSkeps Feb 2023 - Present
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Customer Success ManagerSkeps Mar 2022 - Jan 2023I provide guidance, support and coordination to our clients, in order to efficiently and effectively meet their needs. I work closely with other teams, such as technical support, development, and project management, to ensure that our clients get the maximum value from our services and solutions, thereby building a lasting and successful relationship.
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EngineerFreelance Aug 2019 - PresentRio Das Ostras, Rio De Janeiro• Setting up and developing the 3D models project procurement to construction status, using both Revit and AutoCAD software.• Overseed and directed construction projects from conception to completion.• Ensured quality construction standards and the use of proper construction techniques.
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Engineering TraineeFundação Ezute Jan 2016 - Sep 2016Rio De Janeiro E Região, Brasil● Developed, prepared and internal and external reports to all stages of implementation at Olympic Aquatic Stadium, facilitating access and dissemination at information to government agencies.● Analyzed, managed and mitigated risks. -
Engineering InternshipFundação Ezute Jul 2014 - Dec 2015Rio De Janeiro, Rio De Janeiro, Brasil● Support for the development of physical and financial reports of the Barra's Olympic Park works.● Technical visits to monitor the works of the Barra Olympic Park.
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EngineerBrookfield Properties Mar 2013 - Jun 2014Rio De Janeiro, Rio De Janeiro, Brasil• Supported the team of engineers, performing tasks such as planning and managing teams to build a complex with 64 houses and club, streamlining tasks and reducing working time.• Prepared and maintained accurate and complete work records and reports using Microsoft Office.• Overseed all onsite and offsite constructions to monitor compliance with building and safety regulations.• Liaised with and coordinated external service providers.
Frequently Asked Questions about Caroline Monteiro
What company does Caroline Monteiro work for?
Caroline Monteiro works for Skeps
What is Caroline Monteiro's role at the current company?
Caroline Monteiro's current role is EPMO.
What schools did Caroline Monteiro attend?
Caroline Monteiro attended Centro Federal De Educação Tecnológica Celso Suckow Da Fonseca, Coursera, Puc Minas.
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