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Ana Caroline Farinelli Email & Phone Number
Manager of Customer Success
at
Vistex
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Manager of Customer Success
Location
São Paulo, São Paulo, Brazil
Company size
Who is Ana Caroline Farinelli? Overview
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Quick answer
Ana Caroline Farinelli is listed as Manager of Customer Success at Vistex, a company with 1765 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Ana Caroline Farinelli.
Ana Caroline Farinelli previously worked as Senior Customer Success Manager at Vistex and Strategic Growth - Brazil and Latin America Markets at Wces | World Customer Economic Science. Ana Caroline Farinelli holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Fundação Getulio Vargas / Fgv.
Company email context
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Vistex
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Profile bio
About Ana Caroline Farinelli
Over 15 years of experience in Customer Experience (CX) and Technology markets, leading innovative projects in CX, UX, Digital, and Tech Services, that transformed businesses in sectors such as Agribusiness, Retail, and Technology in order to deliver exceptional customer experiences.I excel in designing and implementing customer-centric strategies that enhance retention, satisfaction, and company financial performance. My approach focuses on helping companies improve the value of their products and services by creating more personalized and humanized customer experiences.Through my leadership, I've consistently contributed to the development of strategies and projects that meet business financial results and customer expectations.
Current workplace
Ana Caroline Farinelli's current company
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Vistex
11 roles
Ana Caroline Farinelli work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Current
Oct 2024 - Present
Strategic Growth - Brazil And Latin America Markets
I contribute to the development of the Brazilian Customer Experience (CX) market by empowering companies and professionals to deliver great customer service, helping industry leaders to implement best practices and innovative solutions in customer experience management.
Sep 2023 - Nov 2024
Customer Experience Manager
* Developed and implemented the customer feedback program (NPS) that resulted in a 20% increase in customer satisfaction scores and contributed to achieving their success;* Implemented cross-goals between customer satisfaction and financial results;* Collaborated with cross-functional teams to design customer journey and implement new customer service.
Feb 2019 - May 2023
Pmo Manager
* Led management of a portfolio of 50+ projects, budget of R$ 10M, ensuring on-time and on-budget delivery;* Developed standardized project management framework, resulting in a 25% increase in project success rates;* Facilitated successful cross-functional collaboration between departments, reducing project delays.
Mar 2018 - Feb 2019
Project Leader - Customer Relationship Digital Channels
* Delivered projects in the areas of Digital and Business Intelligence using the agile SCRUM methodology to enhance customer experience by reducing lines at stores.* Managed direct relationships with various suppliers, vendors, project managers, and internal stakeholders.Key projects:Customer Relationship Program: Digital self-service kiosks in stores.
May 2017 - Mar 2018
Pmo Coordinator
* Delivered strategic projects with critical schedules and high quality requirements, such as Data Center migration, ERP SAP implementation, IT Service Desk Outsourcing within budget and schedule forecast;* Conducted project risk assessments and provided recommendations for risk mitigation, supporting the board and management teams in decision making, on a.
May 2015 - May 2017
Project Management - Pmo
* Implemented the PMO area by developing procedures, documents, and templates. I assisted the board of directors in decision-making related to project and client demands.* Directly led project managers and indirectly led delivery consultants.Key projects:Private Cloud Compute of USP (Universidade de São Paulo)Desktop´s Virtualization at Secretaria da.
Feb 2013 - May 2015
Projects And Process Coordinator
* Business and organizational process analysis for new software solution demands. * Coordinated and managed systems projects. * As member of the PMO Committee, I defined and modeled project management methodologies based on PMBOK practices. Implementation of the Management Excellence Model (MEG) from the National Quality Foundation (FNQ).Key projects:SESI.
Aug 2008 - Feb 2013
Project Management
* Responsible for the management and delivery of IT projects for the Education area of the SESI system.
Aug 2008 - Jul 2010
Information Systems Analyst And Software Developer
Acttive Software S/A
* Software developer on the J2EE platform (Java + JavaScript + HTML);* Business analysis for the development of information systems.Key projects:SOX System (Sarbanes-Oxley Act, responsible for reducing fraud in organizations).Document Workflow System.
Jun 2005 - Mar 2007
Team & coworkers
Colleagues at Vistex
Other employees you can reach at vistex.com. View company contacts for 1765 employees →
VS
Vasundhara Satturi
Colleague at VistexSuryapet, Telangana, India, India
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MA
Mike Arceo
Colleague at VistexUnited States, United States
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LB
Larry Buchman
Colleague at VistexHoffman Estates, Illinois, United States, United States
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TM
Tejo Madala
Colleague at VistexAustin, Texas, United States, United States
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VB
Veera Bhadra Gupta Charugalla
Colleague at VistexRajahmundry, Andhra Pradesh, India, India
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TN
Takehiro Nagatsuka
Colleague at VistexTokyo, Tokyo, Japan, Japan
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NP
Nagesh Pallapu
Colleague at VistexHyderabad, Telangana, India, India
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KS
Kristin Selms
Colleague at VistexRackwitz, Saxony, Germany, Germany
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MS
Melissa S.
Colleague at VistexLos Angeles, California, United States, United States
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RK
Raghu Kalidindi
Colleague at VistexHyderabad, Telangana, India, India
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Vasundhara Satturi
Colleague at VistexSuryapet, Telangana, India, India
View →
MA
Mike Arceo
Colleague at VistexUnited States, United States
View →
LB
Larry Buchman
Colleague at VistexHoffman Estates, Illinois, United States, United States
View →
TM
Tejo Madala
Colleague at VistexAustin, Texas, United States, United States
View →
VB
Veera Bhadra Gupta Charugalla
Colleague at VistexRajahmundry, Andhra Pradesh, India, India
View →
TN
Takehiro Nagatsuka
Colleague at VistexTokyo, Tokyo, Japan, Japan
View →
NP
Nagesh Pallapu
Colleague at VistexHyderabad, Telangana, India, India
View →
KS
Kristin Selms
Colleague at VistexRackwitz, Saxony, Germany, Germany
View →
MS
Melissa S.
Colleague at VistexLos Angeles, California, United States, United States
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RK
Raghu Kalidindi
Colleague at VistexHyderabad, Telangana, India, India
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2 education records
Ana Caroline Farinelli education
Master Of Business Administration (M.B.A.), Business Administration And Management, General
Bachelor Of Applied Science (Basc), Information Systems
FAQ
Frequently asked questions about Ana Caroline Farinelli
Quick answers generated from the profile data available on this page.
What company does Ana Caroline Farinelli work for?
Ana Caroline Farinelli works for Vistex.
What is Ana Caroline Farinelli's role at Vistex?
Ana Caroline Farinelli is listed as Manager of Customer Success at Vistex.
Where is Ana Caroline Farinelli based?
Ana Caroline Farinelli is based in São Paulo, São Paulo, Brazil while working with Vistex.
What companies has Ana Caroline Farinelli worked for?
Ana Caroline Farinelli has worked for Vistex, Wces | World Customer Economic Science, Softwareone Brasil, Pernambucanas, and Cofco International.
Who are Ana Caroline Farinelli's colleagues at Vistex?
Ana Caroline Farinelli's colleagues at Vistex include Vasundhara Satturi, Mike Arceo, Larry Buchman, Tejo Madala, and Veera Bhadra Gupta Charugalla.
How can I contact Ana Caroline Farinelli?
You can use AeroLeads to view verified contact signals for Ana Caroline Farinelli at Vistex, including work email, phone, and LinkedIn data when available.
What schools did Ana Caroline Farinelli attend?
Ana Caroline Farinelli holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Fundação Getulio Vargas / Fgv.
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