Caroline Fernanda Silva Email & Phone Number

As a Key Account Executive specializing in relocation accounts for the Americas, I manage clients needs while fostering strong partnerships with B2B clients and suppliers. My focus is delivering exceptional service by assisting clients in finding the most suitable temporary living options, through proactive communication and attention to detail, I ensure smooth transitions and satisfaction for all involved parties.Q Apartments merged with Homelike

Londres

As a Key Account Executive specializing in relocation accounts for the Americas, I manage clients needs while fostering strong partnerships with B2B clients and suppliers. My focus is delivering exceptional service by assisting clients in finding the most suitable temporary living options, through proactive communication and attention to detail, I ensure smooth transitions and satisfaction for all involved parties.

São Paulo, Brasil

As an Events Analyst, I coordinated events and groups at the hotel, ensuring seamless execution from inception to conclusion. My role involved sending event quotations and contracts, overseeing event organization, and maintaining clear communication between all departments involved. By understanding the needs of both clients and employees, I promoted the success of each event.

São Paulo E Região, Brasil

As a Reservations Agent I use to provide a great service via phone and email channels for the four Hyatt hotels in Brazil. My responsibilities included: handling budget requests, facilitating sales, clarifying inquiries, and managing reservation changes and cancellations. My focus was to enhancing revenue, average daily rates, and occupancy levels, all while ensuring utmost customer satisfaction. Additionally, I liaised with international central offices, provide post-sales assistance, and contribute to market reporting initiatives, further bolstering the hotels' success and reputation in the industry.

São Paulo, Brazil

As a Reservations Intern I was responsible for managing the reservations for the four hotels under the brand in Brazil, including processing online reservations made by travel agencies, ensuring accuracy in insertion, changes, and cancellations. Additionally, I used to generate and review reports for the Grand Hyatt São Paulo property, contributing to operational efficiency. Through a meticulous attention to detail and a commitment to excellence, I played a pivotal role in ensuring the smooth operation of the reservation processes and maintaining high standards of customer service across all properties.

São Paulo, Brazil

Travel Agency aimed at the corporate public. I was responsible forcustomer service via phone and email, travel management withissue, reissue and cancellation of airplane tickets , car rental andaccommodation.

Postgraduate Degree, Comunication And Marketing

Bachelor, Tourism