Caroline Pisani Email & Phone Number

Andover, Massachusetts, United States

Alexandria, Va

Reported to the Member Services and Database Operations Manager. Provided a positive member experience for new and existing members as a first point of contact for all forms of customer service support and problem resolution. Database management, report production and mailing projects. Assisting with membership recruitment, retention and marketing campaigns. Liaison and coordinator for NAEA and public events, plus support duties for NAEA Studio and Gallery exhibitions.

Washington D.C. Metro Area

Reported to the Senior Director, Development Operations and Special Events. Working in coordination with the Major Gifts team, responsible for effective and efficient stewardship of an assigned portfolio of NPCA's major gifts donors by producing acknowledgement letters, administering benefits, producing cultivation, solicitation and stewardship mailings and assisting with events and other stewardship activities.

Andover, Massachusetts

Reported to the Director, my responsibilities include accurate gift recording, gift acknowledgements, donor/membership communications, appeal mailings, event planning, membership services, record keeping including contact reports, gift reporting, special projects and providing support to the Director and other department heads. Working both independently with attention to detail, as well as being a willing and keen team player.

Singapore

Reported to Vice President Customer Affairs. Responsible for handling day to day communications across time zones with our local and international passengers, who ranged in profile from independent travelers to Senior Corporate Executives. A pivotal role providing timely professional complaint resolution, with the authority to award compensation within my given authority level and build loyal customer relations. My aim and focus being the delivery of the highest level of customer service, matching our company's premium service focus, whilst being aware of our service recovery budget, our core values and brand position. Providing a decision making platform and communication channel for serious issues escalated to our CEO, Senior Management and Legal team. With diplomacy educating travelers about policies and benefits, whilst being mindful of our customers’ longstanding loyalty and their corporate authority for selecting their future travel partners. Honored through prestigious company awards, for identifying improvements to service delivery processes across departments and divisions to ensure we continued to deliver service excellence and as a company remain vibrant. I was recognized for building effective working relationships across our international corporate structure and led our team in redesigning our workflow processes, to significantly reduce our response times.

Bachelor Of Science (B.Sc.), Applied Zoology, Honors Degree (Upper 2Nd Class)

Activities and Societies: Treasurer of the Applied Zoology SocietyGraduated with honors.

Secondary Education