Caroline Gardner Email & Phone Number

Airdrie, GB

Glasgow, Scotland, United Kingdom

Glasgow, United Kingdom

I currently supervise a team of 2 staff, dealing with all aspects of Customer Service.

Tannochside, Home Developers

I supervised a team of three staff on a daily basis, covering all aspects of customer service and administration duties.

Motherwell, United Kingdom

In this role I dealt with sub-contractors and clients on a daily basis sending out Purchase Orders and ensuring that visits are carried out within client SLA’s, renewing maintenance contracts, liaising with suppliers to establish costs etc. Expediting for clients on a business to business level. A high level of organisation is required.

I had a team of 12 staff, my team dealt with all NHS paperwork for the company, process it and submit for payment from the local health authority. Various monthly accounting procedures were also carried out with my team which include month end reconciliations. My main role was to coach and develop my staff and ensure that all monies are received and.

Dealing with sub-contractors on a daily basis ensuring they meet current SLA’s and KPI agreements and ensuring they are offering a competitive service and value for money and also ensuring that all work is planned and prioritized effectively. Coordinating jobs and tendering for agreements between the company and the sub-contractor. I reported directly to.

I assisted the manager daily with the running of the store this involved many tasks including shelf stocking, inventory control, ordering goods, serving customers and staff training. Sales targets also had to be achieved within productivity guidelines.

I was involved in controlling the sales team on a daily basis, achieving my own sales targets and running the store daily to a profit and loss account. I was in a customer facing role dealing with sales and customer queries.

This role entailed running the branch on a daily basis ensuring that all staff were achieving daily sales targets to enable the branch to meet a weekly target. I also had to deal with any staff and customer issues on a daily basis.

When employed by Tesco I was Cash Office/Customer Service. I also supervised the checkouts and had to prepare staffing schedules and deal with organizing overtime, holidays, absence etc. I was also a key part of the customer service team and had to deal with customer queries and concerns. I was also the training sponsor, which entailed me learning about.

Hnc, Office Management And Supervision

Education record