During my internship in the financial department, I was involved in strategic projects focusing on process analysis and operational optimization. My main responsibilities included:- Supporting administrative tasks, data analysis, and collaborating on the development and tracking of financial reports.- Leading the development and execution of the project “Optimization of the Refund Process,” which resulted in policy restructuring and operational improvements.- Creating and presenting a Project Model Canvas, providing in-depth analysis of historical data and recommending process improvements.- Identifying bottlenecks in the refund process, enabling the implementation of new operational rules and more efficient error handling.My work contributed to team efficiency and impact by combining data analysis, strategic insight, and a focus on innovation.