Caroline Cole Email & Phone Number

Jacksonville, Fl, Us

Richmond, Va, Us

Richmond, Virginia, United States

Enabled portfolio to achieve top regional 2023 Kingsley Survey results of 4.57 out of 5 for propertymanagement satisfaction with a 90% response rate by promoting survey awareness and building tenant relationships while providing timely & effective solutions.Successfully onboarded, trained & continue to manage new Associate, overseeing their daily tasks to ensure efficient operations & tenant satisfaction.Work closely with Senior Building Engineer, Vice President & contractors from start to finish on capital projects. Including creation of construction service agreements, management of internal approval process, invoice processing, completing punch-list walk throughs & procuring lien waivers for project finalization.Provide support to Vice President with a focus on annual budget creation, accounts payable & accounts receivable, including tenant account reconciliation.Responsible for office management including ordering & maintaining office & kitchen supplies, as well as coordinating corporate directives for satellite office.Manage relationships with three hospitals & building ownership by providing clearly communicated client focused solutions.

Fairfax, Virginia, United States

Designed, created, and distributed monthly marketing materials for branch Loan Officers. Created Loan Estimates for potential clients using Clear Retail and BytePro Enterprise. Communicated with prior, current and potential borrowers using social media for branch Loan Officers. Provided administrative and loan-level support to Branch Manager.

Fairfax, Virginia, United States

Communicated with over 1,000 current and former clients and realtors using Buffini Referral Maker. Completed primary screens in Encompass to prepare loan files for processing and underwriting. Worked directly with insurance companies and homeowners associations to obtain loan documentsCorresponded directly with borrowers regarding the mortgage process with an emphasis on documentation and information needed to process their loan file.

Tacoma, Washington, United States

Lead gift processor for annual day of giving, totaling over $1million in contribution in 2020.Researched, entered and maintained donor and charitable contribution data from multiple giving platforms, including ACH, mail and online platforms, in the Advancement data system.Partnered with Director of Annual Giving to build #GivingTuesday online campaign in GiveCampus, raising more than $5,000 above campaign goal.

Richmond, Virginia, United States

Managed fundraising financials for multiple campaigns through Blackbaud CRM Fundraising software with a focus on accounts receivable and constituent contact information. Communicated with over 2,000 annual donors through monthly statements, weekly thank you letters, IRS mandated annual contribution statements, and special event correspondence. Planned and attended fundraising and donor recognition events, secured silent auction item donations, communicated with venues and catering companies, expanded the Eagle Brick Ceremony from 17 attendants in 2018 to over 100 in 2019. Worked closely with Marketing Associate to promote fundraising opportunities, increased Eagle Brick sales from 36 in 2018 to 73 in 2019. Generated donor reports based on criteria such as donation amount and consecutive years of giving to better inform the fundraising team as they pursued donations, part of first fundraising team to exceed operational fundraising goal in 10 years. Reported on status of all fundraising campaigns to the Executive Board and management team.

Henrico, Virginia, United States

Suggested and sold products to customers, achieved top sales figures for beer and desserts for October 2016, winner of Wine Bottle Sales Competition in February 2017. Multi-tasked with a focus on prioritization, coordinated with a staff of up to twelve members on any given shift, offered support and assistance to other team members, maintained the fastest table turn around time among peers by keeping an organized system. Formed friendly and service based relationships with guests, served as first point of contact as part of opening shift, resulting in network of regular customers. Memorized menu items and descriptions in order to make better and informed recommendations to guests.

Richmond, Virginia, United States

Created fundraising ideas and concepts, took steps to implement them with a focus on research and interpersonal connections, utilized Raiser's Edge through out the fundraising process. Researched local amenities and activities for guests and complied them in an accessible and useful way. Drafted executive summaries of my research results, including recommendations. Communicated and corresponded with approximately 100 private donors in order to maintain relationships and ensure future contributions. Coordinated and worked with volunteers on projects to improve quality of guest experience.