Caroline Giles Email & Phone Number

Maulden

Leading & managing the scheduling team. To ensure all compliance for in house engineers is adhered to. Coaching, supporting & carrying out check ins, appraisals & progression meetings with the scheduling team. Ensuring the team are allocating work, reporting on productivity levels compliance, mileage, time for additional works. Ensuring we are attending all reactive call outs, PPMs, and repairs within the SLA for each customer. Lead on HR for the business. Dealing & assisting line managers with performance management. Able to communicate with people on all levels & open up conversations to ensure we are meeting their needs. Using active listening & solution problem skills. Ensuring our HR system is kept up to date. Managing the recruitment & onboarding processes for all new starters within the business. Interviewing candidates, producing contracts & carrying the DBS checks, right to work & skill checking. Inducting new starters across the business, developing the process & ensuring all administration is correct. Updating vehicle & fleet information. Carrying out regular driving licence checks, & updating insurers.

Maulden, England, United Kingdom

Maulden

Guardian was established over 30 years ago. Today, they include many blue-chip and household names among their growing list of contracted clients all over England.We achieved this success by sticking to their commitment of high quality, and tailoring their service for each client. Their mission is to provide cost effective maintenance and installation solutions to the highest possible standards.Our aim is always to meet and exceed your expectations. To achieve this, we employ experienced and skilled engineers. We also have apprentices who work towards nationally recognised qualifications in their chosen field. As well as creating a source of highly trained engineers, it also gives them employees who are used to working to their high standards.Ensuring a high standard of service delivery to customers within KPI time frames. Managing service office team to deliver clients requirements. Managing reactive works orders & PPM process with engineers & subcontractors ensuring that the contractual priorities and timescales are met. To assist the development and continual improvement of all delivery processes. Producing monthly reports for the managing director defining volume of jobs completed & SLA achievement. Fostering client relationships and developing culture, trust & respect. Managing all PPM activity from distribution to collation and closure to ensure the best use of resources. Managing all specialist contractors PPM activitiesAllocating & dispatching reactive works orders to engineersEnsuring customer satisfaction by delivering the highest standard Identifying areas of risk & taking action to prevent risk of failing SLA

Bedford, Bedfordshire, United Kingdom

Delivering a high quality of service to clients and candidates. Providing clients with temporary and permanent staff.Dealing with middle management, senior management and various administration roles. We also have clients with warehouse/production staff. Whether you are a client looking for talent or a candidate looking to pursue a career aspiration, please feel welcome to contact me on my details above.Pre-Screening candidates for clientsChecking CV's and investigating any missing information- Advising on best layout for CV for candidates Dealing with members of the public and advising them with regards to vacanciesRegistering, interviewing & arranging interviewsPay rolling staff on the temporary sideAdvising temporary staff with any queries- booking shifts- Managing sickness levelsKeeping up to date with employment legislationScreening job vacancies for clients- passing relevant candidates to themDealing with feedback for candidatesAttending client visits & business meetingsUpdating vacancies on our website & various other methods of advertisementMarketing & Sales for HRL on Facebook & Twitter accountsBusiness Planning & Development

Stevenage, United Kingdom

Running the office functions for our contractor, this included the processes, filling systems, staff training/coaching & awareness of gas safety. Making sure the contractor was adhering to the contract in place to ensure levels of customer service we at a high levelOrganising holiday cards, liaising with staff and HR deptHelping relationship building with internal customers of Stevenage Borough Council,Taking front line calls in the call center- dealing with very emotive customersProviding office cover during holidays & sicknessKey holder for the branch Providing support and ongoing training for staff within branchOrganising contractors meetings and running the contractors meetings & writing up minutes of meetingsDealing with complaints over the telephone & in writing. Providing my colleagues at the council with information on complaintsDealing with staff personnel issues, flagging any potential issues to PH Jones managementOrganising the recruitment of temps for the business, liaising with the agencyProblem solving and thinking outside of the boxOrdering parts, checking PDA information and making sure timescales for right to repair were correct & ordering van stock for engineers Organsing the call out rota for engineering staffTaking part on the escalation process being available out of hours for call out center and able to deal with emergenciesProviding evidence for auditsReconciling information between Pilot & Northgate for gas safety records so this was correct for compliance Following the gas safety procedures for gas safety recordsApplying to court for a warrant, attending court to gain warrant and then gaining entryProcessing planned maintenance payments for invoicingProviding monthly figures for first time fix rate, appointments made and kept and satisfaction levelsPromoting the partnering contract with all staff at PH Jones and Stevenage Borough Council Dealing with emergency shut downs, ensuring staff dealt with tenants efficiently

Stevenage, United Kingdom

Aware of repairs procedure, reporting any repairs issues and raising orders on Northgate, Reconciling differences and updating CP12’s on Northgate.Working within a team to hit our KPI’sReacting to emergencies accordingly & distributing work to relevant trade.Checking emails in gas inbox and actioningNegotiating with contractors regarding deadlines for no access properties.Minuting meetingsImplementing procedures to ensure smooth running of dept.Dealing with empty homes, raising orders, emailing contractors to carry out a gas service. Updating spreadsheet and void path on NorthgateDealing with Planned maintenance payments on a monthly basis.Booking appointments with tenants to carry out their annual gas service checkMonitoring & recording contractors performance, making sure they are planning the workload accordinglyTraining and implementing changes within the Gas TeamLogging complaints on the feedback system. Investigating & taking responsibility of complaints.Writing correspondence for complaints in plain English to MP's, Councilors and tenants.Analysing and focusing on solutions for the contractor.Thinking of creative solutions to get to our target on out of date Cp12’sWorking within a pressurised environment & to tight deadlinesKnowledge of health and safety & safe systems of workingPartnering with PH Jones. Overseeing the operation of the office. Working alongside the management team to train staff on Northgate and advising them on issues that arise.Communications Champion for Cavendish Road. Passing information to the relevant staff and management.Project management for Wellbeing Group. For social corporate responsibilityArranging meetings, booking rooms and sending out invitations on outlookDiscussing previous minutes and action points. Delegating events to members of group.Providing support to group and advising on eventsUpdating posts on intranet for staff.Coordinating Wellbeing events and charity events such as No smoking etc

Dealing with temporary & permanent vacancies within the Hertfordshire area. Liaising with clients to arrange interviews for candidates, arranging second interviews for candidates organizing second interviews providing feedback to candidates and clients alikeGenerating new business through cold & warm calling.Taking and filling any permanent & temporary positions from existing clients and new clientsAdvising clients on their recruitment needs and offering them the best solution to meet their requirementsBooking visits with new clients, as well as undertaking service visits with existing clients.Marketing candidates through mailers & sending general mailers to clients to promote Hales Group and services we offer other than recruitment.Hitting targets and weekly KPI’sCredit checking clients with accounts dept, & setting up new accounts.Skill assessing candidates for clients to tailored requirementsBooking candidates for registration. Ensuring each candidate that registers with Hales has the correct Identification and Reference details etc.Preparing adverts for the local newspaper as well as placing jobs on websites and within the job centre.Advising candidates on how to resign, deal with counterfeit offers and interview techniquesNegotiating fees and rates with clients and candidates.Referencing of both temporary and permanent candidates.Interviewing candidates and advising them on writing their CV, advancing in their career, and how we can help them find either a temporary or permanent position

Generating new business.Looking after existing clients.Cold calling- Door knocking, prospect client visits.TelesalesDealing with members of the public that come into the branch.Registering Candidates to legislation requirementsExisting Client VisitsDealing with Payroll- inputting payroll, dealing with payroll queries.Dealing with Temps on a day to day basis.Taking & Filling bookings from new and prospect clients.Setting up new accounts, credit checking and setting up on the system.Dealing with any HR issues- Disciplinary meetings, issuing the appropriate action according to legislation’s and outcome of meetings.Working closely with clients monitoring Temps performance, giving appraisals and key performance indicators.Looking at targets on a weekly basis- Making sure we are achieving target number of Temps against the margin.Hitting KPI s monthly.

Maintain & Develop BusinessCold callingMaintain a high level of customer serviceDealing with queries & ComplaintsMonitoring the market place and continually canvassing opposition titlesCovering other departments when holiday/sickness occursProcess, copy & book advertisements with a high level of accuracy.To ensure I have a day to day and week to week plan of clients to be visitedMaintain a positive attitude and good level of motivationWorking as part of a teamTo help sell features & Special projectsUnderstanding Budgets/RevenueTo assist production in clearing the paper ready for press

I started with Homebase Biggleswade as cashier and progressed through out the company by taking on different job roles within my career here. I also moved from the Biggleswade branch to Stevenage to progress further.Trying different techniques to constantly maximize salesReviewing & developing staffDealing with customer complaints & problem solving skillsOrganisation of departmentPrioritising & meeting deadlinesGood communication skillsWorking in a team environment Maintain control of supplier problems.Maintaining standards of showroomDaily running of customer service desk.Controlling, processing & maintaining orders on Sap.Dealing and managing with telephone enquiresMeeting and greeting customers making a lasting impression.Maintaining filling & paperwork.Processing ordering on Sap system

Well Being Steering Group

Activities and Societies: Participated in the wellbeing steering group working with a cross section of staff and managers to deliver.

Education record