- Conduct Business Process Analysis with Company Stakeholders - Create Functional Requirement Document and Fit Gap List- Communicate System Gaps with Developers to Brainstorm Solutions- Generate User Acceptance Test (UAT) scripts and conduct UAT Sessions with Clients- Conduct Microsoft Dynamics 365 CE/Ecommerce Training Sessions with Users- Configure Security Roles Permissions and User Settings on Microsoft Dynamics 365 CE- Power App configurations to customize model-driven app tables, forms and views- Assign licenses and Setup Users on Microsoft Admin Portal- On-site and Remote Functional Support for Users- Functional Support for Microsoft Dynamics Business Central clients

- Generate key insights and provide recommendations for digital projects- Generate strategies and reports for digital marketing campaigns- Run, monitor and optimise digital marketing campaigns- Handle media buys on digital platforms - Google & Facebook Ads- Design digital marketing assets, UI/UX of apps- Craft research framework and conduct user interviews for UX projects- Manage and service client accounts- Manage internal administrative and creative works

- Project Management for Integrated Marketing Campaigns, Branding Campaigns and ad-hoc Graphic Design projects.- Managed over 30 clients from various industries: healthcare, education, F&B, hospitality, cyber security, non-profit, etc and over 10 accounts on a monthly basis.- Identify clients' needs and brief designers scope of work.- Coordinate ongoing projects, internal workflow and keeping track of timelines.- Arrange meetings to pitch marketing or design proposals to clients.- Managing project budget, preparing quote and billing clients.- Liaison with vendors and on-site monitoring to ensure a smooth production process.

- Creating marketing collaterals to push sales of products. Eg: design of product brochures, product price charts, ad-hoc event collaterals, eDMs and e-commerce web banners.- Manage weekly updates on social media accounts and e-commerce site (Lazada) transactions and product catalogues.- Liaison with the event, roadshows organisers and on-site support for the sales team.

- Graphic design creation such as logos, prints, publication works - annual reports, brochures, newsletters, etc- Brainstorm design proposals with art director and senior designers, assisting in their designs.

- Graphic design creation such as posters, corporate logos, book covers and digital editing of photographs.- Assist director’s website design and managing wordpress site.