Caroline Donaldson Email and Phone Number

• Develop products for new markets & redesign or update existing products to meet customer briefs on time, in full, and meeting cost and quality expectations. Facilitate artwork approval processes for components and SKUs, overcoming any issues with creative solutions at pace. Completed an urgent ‘Existing SKU Extension’ project within 5 days to mitigate risk of a market being out of stock of a particular brand variant.• Develop packaging components to product development and manufacturing interface standards by delivering clear artwork and packaging briefing to 3rd parties.• Build strong relationships across all stakeholder groups, including customers, wider project teams, and working relationship with colleagues.• Support the development of new and improved ways of working. Involved in training new starts within the team, and training more experienced team members on new platforms, such as Project Place.• Manage Supply Optimisation projects; implementing supplier changes and contingency components by working with Procurement, Planning, Technical Leads and Suppliers to ensure smooth transitions. Ensure quality, budget and timing expectations are met through coordinating with all stakeholders• Facilitate Root Cause Problem Solving sessions for issues that have occurred within the team to determine the problem and implement 100-year fix. E.g. Resolving issues around incorrect label adhesions and abeyance issues.• Experienced in scoping projects raised to the GPC team before it is assigned to a Project Manager, communicating with the customer to determine scope, manage expectations and explain processes.

• Sole Administrator for one of the highest-rated Care Homes in Scotland, with 86 beds and over 100 employees. Administration described as ‘perfect’ by relative of a resident in October 2021.• Implemented new workforce management platform for 100+ employees with 97% of staff having successfully used the app on day 1 of implementation, and 100% of staff by day 3.• Manage all recruitment for 7 Care Homes across Region (Fife & Aberdeen City) from initial creation of job advert to screening candidates, liaising with all Home Managers to ensure the highest quality candidates are placed in roles. • Manage administrative systems and processes expertly to effectively run services efficiently and confidentially.• Create and maintain staff and resident files; maintain petty cash and residents’ personal floats, recording all disbursements; maintain professional positive relationships with all residents, families, visitors and colleagues.• Provide on-site support to third-party website developers by writing copy for news articles and blog posts, and editing quarterly Newsletter.

• Provide timely, accurate, critical support to CEO and Senior Management team, including diary management, internal and external correspondence, and travel arrangements.• Maintain a strong working relationship with all departments of the business across two locations – Aberdeen and London – requiring strong interpersonal and communication skills as well as attention to detail.• Deliver monthly and quarterly Executive Reports for Senior Management, CEO, and Board of Executives through thorough research and analysis of all departments within the business, plus external influences.• Manage any complaints received to both clinics ensuring all are treated fairly and have appropriate outcomes. • Chair meetings and prepare agendas and minutes within an appropriate timeframe ensuring all actions are carried out.

• Able to successfully create and present reports for stakeholders, both internally and for clients.• Experienced in copy writing and content creation for a variety of clients ranging across ecommerce, hospitality, tourism, real estate and fashion.• Confident in recommending development opportunities for clients’ content on social media and website, and web development.• Proficient in Google Apps, as well as Analytics, Search Console, and other relevant tools.

• Sales Associate, promoted to Compliance and Quality Supervisor of team of 12, ensuring team members adhered to GDPR and provided high standard of customer service.• Shortlisted for ‘Rising Star’ award in February 2018, after being with company for 1 month.• Regularly exceeded daily and weekly sales targets, both individually and as a team, set by Operations management. • Consistently very high customer service and customer satisfaction scores through NPS surveys.

• Provided outstanding service, conforming to Four Seasons five-star standards of excellence.• Variety of job roles to suit business needs including hostess; banquet attendant; and waitress in restaurant, bar, and poolside.• Transferred to another property within the company after 7 months –normally only permitted after 1 year with company.• Catered to many high-profile clientele.• Frequently complimented on initiative and work ethic.