Caroline H. Email & Phone Number

California, United States

San Francisco Bay Area

EandM is a leader in automation on the West Coast. We provide pre-sales technical support, post-sales technical support, and training classes to fit the needs of all of our customers. • Develop comprehensive bills of materials for automation system solutions, focusing on sensor technology, RFID, cabling, IO-Link, and lighting, resulting in enhanced plant network connectivity and improved safety measures.• Identify knowledge gaps within the account management team and designed… Show more EandM is a leader in automation on the West Coast. We provide pre-sales technical support, post-sales technical support, and training classes to fit the needs of all of our customers. • Develop comprehensive bills of materials for automation system solutions, focusing on sensor technology, RFID, cabling, IO-Link, and lighting, resulting in enhanced plant network connectivity and improved safety measures.• Identify knowledge gaps within the account management team and designed tailored training presentations, resulting in increased in product knowledge and improvements in cross-selling and upselling opportunities.• Present technical product features to hundreds of customers that led increased quarterly sales. • Coordinate with cross-functional teams of account managers, regional managers, and the marketing team to guide over 20 projects to completion per year.• Provide support to customer sites, trade shows, and trainings as needed. Show less

San Carlos, California, United States

San Carlos, California, United States

San Luis Obispo, Ca

• Collaborated with a team of technicians and performers to ensure smooth operation of the theater during shows and events, actively contributing to the overall success of productions.• Assisted with client interaction, demonstrating excellent customer service skills and enhancing the overall experience for patrons.• Operated and managed the fly system, spotlight, and other technical equipment, showcasing proficiency in theater technology and contributing to the seamless execution of… Show more • Collaborated with a team of technicians and performers to ensure smooth operation of the theater during shows and events, actively contributing to the overall success of productions.• Assisted with client interaction, demonstrating excellent customer service skills and enhancing the overall experience for patrons.• Operated and managed the fly system, spotlight, and other technical equipment, showcasing proficiency in theater technology and contributing to the seamless execution of performances.• Undertook maintenance responsibilities to ensure the proper functioning and safety of equipment, contributing to the longevity and reliability of technical systems.• Assumed the role of house manager when needed, welcoming and greeting guests with a friendly and professional demeanor to enhance their overall experience at the venue. Show less

San Luis Obispo, Ca

• Collaborated with customers to deliver exceptional service, ensuring a superior shopping experience and fostering positive relationships.• Handled return transactions efficiently, resolving issues promptly and maintaining a high standard of customer service.• Demonstrated flexibility by taking on special projects as needed, showcasing adaptability and commitment to overall team success.

Palo Alto, Ca

• Collaborated with customers to deliver exceptional service, ensuring a superior shopping experience and fostering positive relationships.• Managed the buy online, pick-up in-store service, ensuring seamless transactions and customer satisfaction throughout the process.• Handled return transactions efficiently, resolving issues promptly and maintaining a high standard of customer service.• Managed phone inquiries effectively, providing information and assistance to customers in a… Show more • Collaborated with customers to deliver exceptional service, ensuring a superior shopping experience and fostering positive relationships.• Managed the buy online, pick-up in-store service, ensuring seamless transactions and customer satisfaction throughout the process.• Handled return transactions efficiently, resolving issues promptly and maintaining a high standard of customer service.• Managed phone inquiries effectively, providing information and assistance to customers in a professional and courteous manner.• Demonstrated flexibility by taking on special projects as needed, showcasing adaptability and commitment to overall team success. Show less

Lititz, Pennsylvania

• Managed two large-scale projects for Google and the Wells Fargo Center over the span of three months.• Collaborated with estimating and purchasing to forecast the life of a multimillion-dollar contract for Universal Studios Beijing. • Compiled bidding documents and project proposals for potential and current clients.• Created schedule and handled communication for over 40 trucks and shipment for the Wells Fargo Center Scoreboard in Philadelphia.

San Francisco, Ca

• Conducted comprehensive analysis of project timelines utilizing Microsoft Project, ensuring efficient project management and timely delivery of milestones.• Translated project team member data into insightful visuals using Microsoft Power BI, facilitating clear communication and decision-making within the team.• Collaborated in the creation and revision of relevant workflows for a major enterprise software (Epic) installation training team, leveraging Microsoft Visio for enhanced… Show more • Conducted comprehensive analysis of project timelines utilizing Microsoft Project, ensuring efficient project management and timely delivery of milestones.• Translated project team member data into insightful visuals using Microsoft Power BI, facilitating clear communication and decision-making within the team.• Collaborated in the creation and revision of relevant workflows for a major enterprise software (Epic) installation training team, leveraging Microsoft Visio for enhanced process visualization and optimization.• Contributed to the development and refinement of various statement of work documents, demonstrating attention to detail and adherence to project requirements. Show less

Lake Buena Vista, Fl

• Collaborated with a large team to transport thousands of guests via boat per day to Epcot, the Epcot resort areas, and Disney's Hollywood Studios. • Acted as a greeter, deckhand, and driver on a daily basis. • Maintained and ensured guest safety by enforcing safety procedures.• Delivered exceptional guest service daily.• Demonstrated problem-solving and decision-making on a daily basis.• Earned 6 Four Keys Recognitions during a 3-month period.

Fremont, Ca

• Presented expert knowledge of zero emission scooters and e-bikes to increase product visibility.• Discussed and recommended models based off of customer needs and their commutes. • Emphasized company mission and goals.

Redwood City, Ca

• Streamlined internal processes for contracts and patent cases. • Organized and maintained the patent database. • Extrapolated patent abstracts.